# Director, Client Success

**Company:** [DeepIntent](https://hotfix.jobs/companies/deepintent)
**Location:** Remote
**Role:** Customer Success
**Salary:** $150k – $170k/yr
**Experience:** 8+ years
**Skills:** programmatic advertising, digital advertising, ad tech, ad serving, ssp, dsp, ias, doubleverify, campaign optimization, Data Analysis, microsoft word, Excel, microsoft powerpoint
**Posted:** 2026-08-11

> Leads strategic client accounts and manages a pod of Client Success Managers for a programmatic advertising business. The role requires 8+ years of adtech or digital client success experience, strong campaign optimization and analytics expertise, and proven customer relationship leadership.

## Job Description

## Responsibilities
- Manage day-to-day operations for key strategic accounts and serve as the primary point of contact for post-sale requests and client communications, including optimizations, reporting, and recommendations.
- Manage, mentor, and coach a pod of Client Success Managers.
- Develop, grow, and maintain strong customer relationships through exceptional client service.
- Monitor campaign pacing and delivery, partnering with Campaign Managers on optimization based on client success metrics.
- Collaborate with Analytics on campaign performance insights, post-campaign analysis, and client business reviews.
- Work with Sales and Strategy to identify account-growth opportunities and provide strategic recommendations.
- Help develop Operations best practices through internal collaboration.
- Stay current with digital marketing best practices, strategies, and industry standards.
- Partner with Sales and Campaign Managers to ensure the accuracy of insertion-order data.

## Requirements
- 8+ years of experience in Client Success within the adtech, digital advertising, and/or programmatic industry.
- Strong understanding of digital advertising and the ad-tech ecosystem, including ad serving, SSPs, DSPs, IAS, and DoubleVerify.
- Experience in healthcare is a plus.
- Proven success owning customer relationships, leading client meetings and QBRs, delivering product training, analyzing data, and conducting strategic business reviews.
- Strong verbal and written communication skills.
- Critical-thinking and problem-solving ability, including responding to ad hoc client questions.
- Detail-oriented, organized, and adaptable across diverse projects and accounts.
- Proficiency with Microsoft Word, Excel, and PowerPoint.
- Ability to work effectively in a rapidly growing, changing startup environment.

## Compensation and Benefits
- Base salary range: **$150,000–$170,000**.
- Annualized bonus or commissions plan.
- Medical, dental, and vision insurance.
- 401(k) match program.
- Flexible paid time off and paid holidays.
- Remote-friendly culture with flexible work options.
- Career development and advanced education support.
- Work-from-home and internet stipends.
- Additional regional benefits and wellness offerings.

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