# Head of Business Operations, APAC

**Company:** [Flexport](https://hotfix.jobs/companies/flexport)
**Location:** Unspecified
**Role:** Business Operations
**Experience:** 10+ years
**Skills:** Financial Analysis, Cost-Benefit Analysis, Roi Modeling, Operating Models, Workflow Optimization, KPIs, Slas, Program Management, Project Management, Data Analytics, Dashboards, Data Models, SQL, Business Intelligence, Change Management
**Posted:** 2026-08-06

> Leads the transformation of Flexport’s Asia operating model through strategic, financial, operational, technology, and data initiatives. The role manages cross-functional programs and develops project managers and data analysts while requiring 10+ years of relevant experience and strong executive stakeholder skills.

## Job Description

## Strategic Transformation & Evolution
- Evolve the Asia region’s operating model into a resilient, scalable framework for long-term growth.
- Collaborate with senior leadership and regional stakeholders to shape strategic priorities.
- Assess market trends, emerging technologies, and best practices to refine the region’s structure, processes, and capabilities.

## Financial Management & Analysis
- Conduct cost-benefit and ROI analyses to validate project feasibility and investment returns.
- Partner with Finance to identify revenue-generating and cost-saving opportunities.
- Enable data-driven decisions for regional stakeholders.

## Operational Excellence
- Optimize workflows, standardize processes, and improve operational effectiveness across Asia.
- Establish KPIs and SLAs to measure transformed processes and evolving operations.

## Project & Program Management
- Direct large-scale, cross-functional projects supporting the transformation of the Asia operating model.
- Define project scopes, timelines, and deliverables for project managers.
- Manage risks and remove obstacles to achieving measurable improvements.

## Data Analytics & Insights
- Use data analytics to shape transformation strategies, identify optimization opportunities, and guide decision-making.
- Oversee dashboards, reports, and data models supporting continuous improvement and predictive analytics.
- Champion adoption of data tools, technologies, and methodologies.

## Organizational Leadership & Team Development
- Mentor and develop project managers and data analytics professionals.
- Identify skill gaps and encourage upskilling and professional growth.
- Foster knowledge sharing and best-practice exchange.

## Technology & Innovation
- Partner with technology teams to identify and implement solutions that improve quality and scalability.
- Support adoption of platforms, tools, and processes, ensuring integration and user acceptance.

## Stakeholder Collaboration & Communication
- Liaise with executive, regional, product, and functional leaders to align transformation goals and milestones.
- Communicate progress, risks, and opportunities to senior executives and stakeholders.
- Build relationships with internal teams, suppliers, and clients.

## Requirements
- 10+ years of experience in strategy, operations, management consulting, or business transformation, ideally in logistics, supply chain, or a related high-growth industry.
- Experience at a top-tier investment bank or management consultancy preferred.
- Track record leading large-scale, cross-functional transformation initiatives with measurable business impact.
- Strong financial acumen, including cost-benefit analysis, ROI modeling, and collaboration with Finance on revenue and cost initiatives.
- Experience designing and scaling operating models, workflows, KPIs, and SLAs across a multi-country or regional organization.
- Program and project management skills, including scope definition, timeline management, and risk mitigation.
- Strong data analytics fluency, including dashboards, reporting, and data models; SQL or BI tool experience is a plus.
- Excellent stakeholder management, communication, and executive-influencing skills.
- Experience leading teams and fostering a culture of development and ownership.
- Comfort operating in ambiguity and driving change management in a fast-evolving, matrixed organization.
- Deep understanding of the Asia business landscape and market dynamics; regional language skills are a plus.
- Bachelor’s degree required; MBA or advanced degree preferred.

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