# Customer Success Engineer

**Company:** [Hightouch](https://hotfix.jobs/companies/hightouch)
**Location:** New York, NY
**Role:** Customer Success
**Salary:** $85k – $110k/yr
**Experience:** 2+ years
**Skills:** SQL, api documentation, Intercom, Slack, CRM, esp, ERP, SaaS, Customer Support, written communication
**Posted:** 2026-08-04

> Supports users in adopting and getting value from a technical SaaS platform through customer-facing troubleshooting, communication, and cross-functional collaboration. Requires at least two years of customer-facing experience, technical aptitude, SQL familiarity or willingness to learn, and strong interpersonal skills.

## Job Description

## Responsibilities
- Work directly with users to help them get the most value from the platform.
- Answer customer questions through Intercom, Slack, phone, and email.
- Read and interpret API documentation and understand standard SaaS tools, including CRMs, ESPs, and ERPs.
- Collaborate closely with Technical Account Managers, Solutions Engineers, Marketing, Engineering, and Operations.
- Contribute across the organization, take initiative, and help improve customer experiences, solutions, and processes.

## Requirements
- 2+ years of experience in a customer-facing role; technical experience is not required.
- Technical background through experience or education.
- Conversant in SQL or willing to learn basic and advanced SQL topics.
- Strong discovery and interpersonal skills.
- Intellectual curiosity, high ambition, and humility.
- Excellent verbal and written communication skills.
- Ability to adapt to an ever-changing work environment.
- Thorough understanding of the technology industry and its players.

## Compensation and Benefits
- Annual salary range of **$85,000–$110,000**.
- Location-independent compensation.
- Meaningful equity compensation in the form of ISO options.
- Early exercise and a 10-year post-termination exercise window.

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**Apply:** https://hotfix.jobs/jobs/15df3aef-5634-4644-b3b8-cc06273cd640
**Canonical:** https://hotfix.jobs/jobs/15df3aef-5634-4644-b3b8-cc06273cd640