# Principal Program Manager

**Company:** [Intercom](https://hotfix.jobs/companies/intercom)
**Location:** San Francisco, CA
**Role:** Technical Program Management
**Salary:** $189k – $226k/yr
**Experience:** 8+ years
**Skills:** Program Management, Cross-Functional Leadership, Stakeholder Management, Strategic Planning, Risk Management, Executive Communication, Process Improvement, Mentorship, Facilitation, Ai/Saas B2B
**Posted:** 2026-06-05

> Senior individual contributor role partnering with execs to define and deliver high-priority company programs. Requires 8+ years of program management experience in fast-paced AI/SaaS environments with proven executive influence and process improvement track record.

## Job Description

## Responsibilities
- Partner directly with execs and senior leadership to define programs of work that enable Fin to hit its highest priority company objectives
- Take a holistic view across programs, connecting the dots back to company strategy and surfacing gaps, misalignment, or opportunities to streamline
- Take ambiguous, high-stakes problems and drive them to clarity - defining the right structure, roles, and decision-making frameworks, often from scratch
- Drive cross-functional decision-making by identifying the right stakeholders, surfacing the information they need and recommendations
- Proactively identify program risks and anticipate change before it happens, driving action to course-correct and maintain momentum
- Set and raise the bar for how program management works at Fin - creating new frameworks, challenging existing processes that aren't working, and feeding learnings back into how the team operates
- Hold people accountable at every level, from workstream drivers to exec sponsors, ensuring progress and ownership across complex, cross-functional programs
- Mentor and develop teammates, making the people around you better and faster
- Evangelize program management across the company - shaping how other teams and orgs think about execution, collaboration, and ways of working

## Requirements
- 8+ years of experience in program management with a track record of leading large, complex, cross-functional programs in a fast paced AI/SaaS B2B environment with an evolving strategy
- Proven experience working directly with senior level leadership, comfortable engaging with and influencing senior executives and leadership
- High ownership and agency, with the ability to manage multiple high-profile, high-visibility programs simultaneously in a fast-paced environment
- A strategic thinker who connects execution to company strategy, spots gaps across programs, and understands how mission, product, and financial plan tie together
- Solutions oriented and proactive when it comes to taking action to solve problems and mitigate risks
- Strong facilitation and stakeholder management skills with a track record of bringing together senior-level viewpoints and driving alignment
- Excellent self-starter with a track record of seamless execution on complex programs with minimal guidance
- Built and significantly improved program management practices, frameworks, or ways of working at a previous company
- Excellent communicator who can flex between an exec room and a cross-functional working group, adapting style and depth to the audience
- Experience mentoring or developing others, whether direct reports or peers

## Nice-to-Haves
- Experience in AI/SaaS B2B environment

## Compensation & Benefits
- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision coverage
- Regular compensation reviews
- Unlimited access to Claude Code and best-in-class AI tools
- Flexible paid time off policy
- Paid Parental Leave Program
- 401k plan & match
- In-office bicycle storage
- Fun events for employees, friends, and family
- Base salary range for candidates within the San Francisco Bay Area: $189,000-$225,750
- Eligible for corporate bonus program or sales incentive and stock in the form of RSUs

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