# Head of Communications

**Company:** [Factory AI](https://hotfix.jobs/companies/factory-ai)
**Location:** San Francisco, CA, New York, NY
**Role:** Communications
**Experience:** 10+ years
**Skills:** Media Relations, Crisis Communications, Issues Management, Executive Communication, Storytelling, Thought Leadership, Content Strategy, Search Engine Optimization, Ai Answer Engines, Communications Analytics, Rapid Response
**Posted:** 2026-09-02

> Leads Factory’s global communications strategy, narrative, media relations, executive visibility, and crisis response while translating complex AI and software concepts for technical and broader audiences. Requires 10+ years in high-growth technology communications, exceptional storytelling, and strong press relationships.

## Job Description

## Responsibilities
- Define Factory’s communications strategy with company leadership, informed by market and competitor insights.
- Own the company narrative across product milestones, customer outcomes, thought leadership, and campaigns.
- Serve as primary spokesperson and media liaison; build relationships with top-tier press.
- Lead product, funding, partnership, and thought-leadership announcements end to end.
- Develop issues-management, crisis-communications, and rapid-response infrastructure.
- Grow owned audiences and executive visibility across relevant channels.
- Coach executives, leaders, and spokespeople.
- Improve Factory’s discoverability and citation across search engines and AI answer engines.
- Own internal and employee communications, including talent and recruiting narratives.
- Build and manage an internal communications team and agency partnerships as needed.

## Requirements
- 10+ years of communications experience at high-growth technology companies, including senior leadership experience.
- Exceptional written and verbal communication and storytelling skills.
- Ability to translate complex technical concepts into compelling narratives for broad audiences.
- Extensive hands-on media-relations experience and a strong top-tier press network.
- Strong understanding of traditional and new media, content distribution, search, and AI answer-engine dynamics.
- Proven experience managing issues and crisis communications in high-stakes situations.
- Proficiency with modern communications, measurement, and analytics tools.
- Ability to operate strategically and hands-on in a lean, rapidly scaling function.
- High agency, low ego, strong judgment, and bias to action.
- Epistemic humility, curiosity, and interest in understanding technology.

## Work Arrangement
- In-office five days per week in San Francisco or New York City.

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