# Solutions Architect, SMB

**Company:** [Stripe](https://hotfix.jobs/companies/stripe)
**Location:** Chicago, IL
**Role:** Sales Engineering
**Experience:** 3+ years
**Skills:** REST APIs, Ruby, Python, JavaScript, Java, Go, Payments, billing, connect, ERP, CRM, SDLC
**Posted:** 2026-07-28

> Solutions Architect for SMB pre-sales at Stripe. Build trusted advisor relationships with C-level executives, understand business objectives, architect and demo payments/BaaS solutions to secure technical wins, expand accounts, and act as customer voice to product teams. Requires 3+ years relevant experience including 2+ years customer-facing technical role, coding in 2+ languages, strong presentation and executive engagement skills.

## Job Description

## Responsibilities
- Drive thought leadership and build executive relationships with key business and technical stakeholders including CIO, CTO, COO, CRO, CDO & Head of Payments. Strive to become their trusted advisor.
- Work to deeply understand the customer’s business objectives and apply Stripe’s payments, SaaS, Banking-as-a-Service and Link Network solutions to customer challenges.
- Secure the technical win for Stripe’s products by delivering demos, responding to RFPs, evangelizing Stripe’s products, and collaborating internally on narratives that align with the customer’s goals.
- Creating scalable processes (1:M customer engagements, Webinars, office hours etc), partnerships (with external and internal partners) and scaled assets (reusable videos/ templates) in order to act as a force-multiplier in the sales process.
- Expand Stripe’s footprint within existing accounts to new global markets and business units by introducing new capabilities and local payment methods.
- Collaborate with multiple internal stakeholders including go-to-market, product and marketing to deliver impactful EBC briefings for SMB accounts.
- Act as the voice of the customer to inform our product team on insights, trends, and opportunities across our SMB accounts.
- Work closely with professional services and partners to accelerate activations and time to live.
- Collaborate with partners to help Stripe scale and reach its Total Addressable Market.
- Approximately 25% travel is anticipated to help you connect in-person in a meaningful way with users and collaborate internally.

## Requirements
- 3+ years of total relevant experience (software development, enterprise sales/ architecture, business development etc.)
- 2+ years of experience in a similar customer-facing engineering role (e.g. solutions architect, sales engineer, customer success, professional services delivery) for a fin-tech/payment-tech/global software enterprise.
- Experience as a customer facing roles - presenting and architecting solutions. Domain experience in the payments space is preferred.
- Deep understanding or background in SDLC and understanding of REST APIs. Experience in writing code in at least 2 of the following languages: Ruby, Python, JavaScript, Java, Go, etc. is preferred.
- Outstanding oral and written communication skills, presentation skills, and comfortable explaining complex concepts to both technical and non-technical audiences.
- Able and willing to learn Stripe solutions (Payments, Billing, Connect, etc.).
- Ability to understand how a wide variety of technologies and systems interact with each other (ERP, CRM, Billing, Tax, Legacy).
- Executive engagement skills and presence, with an ability to establish strong relationships with key decision makers and build credibility at all levels.
- Strong organizational/time management skills and the ability to juggle competing priorities while working with multiple opportunities and customers.
- Strong collaboration skills to work seamlessly with the broader GTM team to support our users.
- Experience solving open ended business problems with a combination of technology and creative thinking.
- Ability to travel per business needs.

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