# Director, Revenue Cycle Management Operations

**Company:** [Grow Therapy](https://hotfix.jobs/companies/grow-therapy)
**Location:** Remote
**Role:** Revenue Operations
**Salary:** $158k – $231k/yr
**Experience:** 8+ years
**Skills:** revenue cycle management, rcm operations, kpi reporting, AI Automation, denials management, claims processing, payor contracting, operational dashboards, Team Leadership, Process Optimization
**Posted:** 2026-07-22

> Lead end-to-end revenue cycle management operations at Grow Therapy, owning performance across claims, denials, and authorizations while scaling team structures, operationalizing AI tools, and driving KPI improvements in a high-growth health tech environment. Requires 8+ years RCM experience including managing managers.

## Job Description

## What You’ll Be Doing
- Own end-to-end RCM operational performance across eligibility, claim submission, follow-up, denials, contracts, and authorizations, translating department strategy into execution across your team.
- Assess and evolve team structure as the org scales including span of control, role design, and team growth. You'll inherit a strong team and be expected to make it structurally stronger.
- Operationalize AI and automation tools across RCM workflows — partnering with Grow's Operations AI Center of Excellence to ensure your teams adopt new capabilities effectively and that human and automated work is distributed intentionally as these tools mature.
- Maintain and evolve rigorous KPI reporting and operational dashboards that give leadership clear visibility into RCM performance — including Uncollected %, denial rates, clean claim rates, and payor-level collection trends.

## You’ll Be a Good Fit If
- You have 8+ years of progressive experience in revenue cycle management, including 3+ years managing managers in a multi-function RCM operations environment.
- You've owned end-to-end RCM performance metrics and operations (denial rates, clean claim rate, days in A/R) and can point to specific operational improvements you drove.
- You've worked in a high-growth or rapid-scaling environment (ideally in health tech) where processes, systems, and team structures were being built or redesigned in real time, not just maintained.
- You're a builder, not just an operator. You've stood up new processes, reporting frameworks, or team structures during a period of growth or transformation.
- You've managed RCM operations across diverse payor types where each payor introduces distinct billing rules, authorization requirements, and contractual structures.
- You've operated where RCM and adjacent functions meet (credentialing, enrollment, provider operations, or finance) and understand how upstream quality drives downstream collections performance.
- You have experience operationalizing automation or AI tools within operational workflows — you don't need to build the technology, but you know how to adopt it, measure its impact, and reshape team processes around it.

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