# Advanced Customer Engineer-Level 1

**Company:** [Reltio](https://hotfix.jobs/companies/reltio)
**Location:** Remote
**Role:** Support Engineering
**Experience:** 5+ years
**Skills:** Java, JavaScript, NoSQL, AWS, GCP, Microsoft Azure, Reltio Cloud, Master Data Management, API Design, Distributed Systems, Data Structures, Algorithms, Bitbucket, Svn, Performance Profiling
**Posted:** 2026-08-12

> Provides advanced technical support for Reltio’s enterprise platform by debugging UI, API, performance, and data issues across the application stack. The role requires a bachelor’s degree, 5+ years of experience, and expertise in MDM, distributed systems, cloud platforms, and troubleshooting.

## Job Description

## Responsibilities

- Develop and implement algorithms and techniques for solving problems in high-volume, high-availability environments.
- Build and implement scalable, accurate monitoring and metrics tools and frameworks.
- Analyze customer needs and software requirements to determine configuration accuracy when solving issues and incidents.
- Provide high-quality technical support that results in strong customer satisfaction.
- Monitor platform performance, stability, and consistency to support product development and delivery decisions.
- Resolve customer technical issues through collaboration, reproduction, UI/API/performance debugging, and troubleshooting.
- Identify pragmatic, sustainable approaches to resolving critical customer-facing obstacles.
- Develop alternate solutions and use independent judgment to achieve prompt issue resolution.
- Maintain current knowledge of product functionality, dependencies, architecture, and operational impact.
- Collaborate with support, product management, and core engineering teams on limitations, capabilities, performance requirements, and interfaces.
- Represent Reltio in customer meetings as an engineering expert.
- Share best practices and contribute to the knowledge base.
- Identify continuous-improvement opportunities for Reltio cloud platforms, including AWS, GCP, and Azure.
- Participate in a 24/7 on-call rotation and provide after-hours support for critical customer and platform issues.
- Respond to high-priority incidents within established service-level objectives.
- Support weekend shifts on a rotational or business-required basis.

## Requirements

- Bachelor of Science degree in computer science or equivalent experience.
- 5+ years of professional experience.
- 2+ years developing large-scale enterprise systems.
- Experience with object-oriented design, data structures, algorithm design, problem-solving, and complexity analysis.
- Understanding of API design principles, authentication mechanisms, and integrations.
- Knowledge of web UI development with JavaScript frameworks.
- Working knowledge of scalable and distributed data systems, distributed file systems, Java, and cloud technology.
- Experience with NoSQL databases and distributed indexes.
- Understanding of performance and profiling techniques for complex systems.
- Hands-on analytical and troubleshooting skills.
- 2 years developing Master Data Management software, including full life-cycle implementations in Reltio Cloud.
- 2 years working with enterprise applications involving data management, analytics, and big data platforms and technologies, including MDM, AWS, GCP, Azure, and Reltio Cloud.
- 2 years configuring and validating Comparator, Match tokens, Match & Merge setup, and survivorship rules in MDM on Reltio Cloud.
- 1 year using version-control software such as Bitbucket, VSS, or SVN.

## Nice to Have

- Experience in data management, master data management, analytics, and big data platforms and technologies.

## Similar jobs

- [Technical Services Engineer](https://hotfix.jobs/jobs/d708ae7b-5fbc-4a83-89d5-04543508c7ff) - MongoDB - Gurugram, India
- [Customer Support Engineer](https://hotfix.jobs/jobs/bfab0fd9-d5d8-44f4-a3aa-b9fae7f70cf2) - PlanetScale - Remote
- [Technical Support Engineer](https://hotfix.jobs/jobs/a4e5f7f6-852e-4ce2-94d4-f6d9280a8791) - ConductorOne - Remote - $120k – $140k/yr
- [Technical Support Engineer 2](https://hotfix.jobs/jobs/c732aeca-adb4-488a-a344-778022742513) - RSA - Bengaluru, India
- [Telephony Engineer](https://hotfix.jobs/jobs/88b1e5f6-6a7e-40a3-ba32-3610d4513a23) - Retell AI - Remote - $72k – $90k/yr

**Apply:** https://hotfix.jobs/jobs/146ed0f9-30ce-4826-9627-7e15b06f6843
**Canonical:** https://hotfix.jobs/jobs/146ed0f9-30ce-4826-9627-7e15b06f6843