# Ocean Planning Associate

**Company:** [Flexport](https://hotfix.jobs/companies/flexport)
**Location:** Bangkok, Thailand
**Role:** Business Operations
**Experience:** 2+ years
**Skills:** Ocean Freight, Freight Forwarding, Supply Chain, Logistics, Carrier Operations, Shipment Planning, Freight Booking, Intermodal Transportation, Allocation Management, Fulfillment Management, Process Improvement, Data Analysis, Carrier Integrations
**Posted:** 2026-08-18

> Plans and books ocean freight shipments, manages carrier allocations and schedules, resolves operational exceptions, and supports process and systems improvements. Requires a bachelor’s degree, at least two years of relevant logistics or supply chain experience, and strong coordination and problem-solving skills.

## Job Description

## Responsibilities
- Execute end-to-end planning and booking of ocean freight shipments within a regional export network, including origin intermodal movements.
- Serve as the first point of escalation for issue resolution and process improvement for specific trade lanes or carriers.
- Ensure shipments move on time and exceptions are handled appropriately against internal OKRs and SLAs.
- Coordinate daily operations with Account Management, Customs, Ocean Execution, Allocation and Procurement, ROM, Ocean Carriers, terminals, and trucking providers.
- Manage soft and hard ocean-carrier allocation to match client demand and maintain accurate bookable inventory.
- Maintain and troubleshoot the Fulfillment Management Tool, supporting urgent client, Account Management, and Procurement/Allocation requests.
- Manage allocation and sailing schedules in FFA; report bugs and issues to support accurate shipment-level planning.
- Review shipment intake and adjust pre-booking plans to ensure timely SO release on relevant trade lanes.
- Troubleshoot carrier bookings and escalate exceptions promptly.
- Use batch escalation workflows with carriers, including pushing SO release and cancelling unused SO on time to avoid penalties.
- Oversee Ocean Execution, Partner, and BPO teams to maintain carrier booking data quality.
- Monitor local carrier performance, including schedule integrity, space release, equipment availability, rollovers, and service quality.
- Onboard new carriers, manage local agreements, and adjust booking processes as they evolve.
- Manage carrier credit terms, long-term Seawaybill agreements, and local charge tariffs.
- Support new, trial, and VIP shipments with carrier options and protect them from rollovers.
- Contribute to the development of Flexport systems, including FFA, Ocean Product, and carrier integrations, to improve quality, efficiency, and compliance.
- Provide input on seasonal trends and market conditions to help Ocean Execution and Account Management respond to changes.
- Use data and metrics to identify opportunities for role and process improvement.

## Requirements
- Bachelor's degree.
- Minimum 2 years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting; ocean freight knowledge is a plus.
- Hands-on, process-oriented, and structured approach with strong problem-solving skills.
- Strategic vision paired with ground-level execution.
- Excellent communication, interpersonal, and organizational skills.
- Client-service mindset and strong focus on client and team satisfaction.
- Strong attention to detail and inbox management skills.
- Willingness to challenge the status quo and improve broken processes.
- Flexibility to work outside standard hours, including occasional weekends or night shifts in certain locations.

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