# Client Account Lead - Strategy & Transformation

**Company:** [Celonis](https://hotfix.jobs/companies/celonis)
**Location:** Cologne, Germany, Munich, Germany
**Role:** Customer Success
**Experience:** 12+ years
**Skills:** Celonis, Process Mining, Process Intelligence Graph, Artificial Intelligence, Change Management, Process Re-Engineering, Project Management, Executive Communication, Customer Success, Strategy Consulting, Value Engineering, Logistics Processes, Program Management, Transformation Programs, Center Of Excellence
**Posted:** 2026-08-10

> Leads strategic customer relationships and large-scale transformation programs for logistics and transportation clients, driving Celonis adoption, measurable value realization, executive alignment, and customer advocacy. Requires 12+ years of relevant experience and native-level German proficiency.

## Job Description

## Responsibilities

### Accountable Program Lead & Engagement Manager
- Develop and maintain strong relationships with key stakeholders, including C-level internal and external executives, embedding Celonis into strategic objectives.
- Ensure engagements are properly staffed by leveraging global cross-functional teams, including Servicing, Product, and Engineering.
- Mentor customers on organization design and the maturation of Centers of Excellence to increase platform adoption.
- Mentor and coach team members, providing guidance and support, and offer feedback to managers on team performance.

### Driving Customer Value
- Own the end-to-end customer value journey.
- Influence customer stakeholders through executive communication, product knowledge, and industry/domain expertise.
- Establish the Celonis program roadmap and detailed value plans with senior stakeholders.
- Resolve customer escalations by orchestrating internal teams efficiently and effectively.
- Internalize customer strategy and targets, aligning Celonis delivery to business-critical priorities.
- Drive value realization and adoption, ensuring high-quality, on-time project completion, client satisfaction, and usage and adoption targets.

### Community Building and Customer Advocacy
- Organize and lead customer advisory boards addressing industry-specific challenges and innovations.
- Establish structured feedback loops to improve products and services.
- Represent the customer within the company, aligning product development and service offerings with customer feedback and industry needs.
- Drive customer presence and sponsorship at Celonis and industry events, including conferences, webinars, and published thought leadership.
- Collaborate on innovation and new asset development in specific domains.
- Contribute to playbooks, resources, and tools for the Value Engineering team.

## Requirements
- Minimum 12 years of relevant customer success, strategy consulting, or related experience.
- Strong experience driving large-scale transformation programs, process re-engineering engagements, and implementations.
- Crucial experience with logistics clients and processes.
- Experience with AI-based transformation is a strong plus.
- Deep experience with successful change management practices.
- Ability to navigate large global organizations and persuade through data, facts, and confidence.
- Ability to work with internal resources to design, pitch, and sell opportunities with subject matter experts and practice leads.
- Consultative approach when engaging with senior executives.
- Strong team player who inspires others through a patient and entrepreneurial leadership style.
- Project management skills and the ability to organize and manage multiple workstreams.
- Strong communication skills and ability to translate Celonis use cases into the customer business landscape.
- Self-motivated, proactive, and collaborative.
- Ability to thrive in fast-paced, ambiguous environments with varied stakeholders.
- Native-level or near-native German language skills, written and spoken, to engage German-speaking customers, facilitate workshops, and present to executive stakeholders.

## Compensation and Benefits
- Total compensation includes base salary, bonus or commission, equity, and benefits.
- Actual total compensation is determined by factors including qualifications, skills, experience, and location.
- Restricted Stock Units and merit-based refresh grants for full-time employees.
- Paid parental leave, including 24 weeks for primary carers and 12 weeks for supporting carers.
- Flexible hybrid work model, with unlimited PTO in applicable regions and generous PTO globally.
- Learning framework, mentorship programs, and access to a dedicated learning platform.
- Subsidized Wellhub memberships, mental health counseling, and Wellness Weeks.
- Paid time off for community and environmental volunteering through annual Impact Days.
- Inclusion and belonging programs, including Inclusion Think Tank and Inclusion Days.

## Similar jobs

- [Senior Technical Account Manager](https://hotfix.jobs/jobs/b53a67dd-00fa-41d0-9e9a-37b527ae7266) - Docker - Remote - CA$202k – CA$288k/yr
- [Technical Account Manager, Observe](https://hotfix.jobs/jobs/8867918c-67fc-409c-8689-d26fe72b0abf) - Snowflake - Remote - $148k – $194k/yr
- [Strategic Customer Success Manager](https://hotfix.jobs/jobs/6023f952-b4b9-4c92-a880-d82463304a79) - MongoDB - New York, NY - $115k – $226k/yr
- [Sr. Manager, Commercial Customer Success](https://hotfix.jobs/jobs/e7ab87fe-a452-472a-a0a5-24610267ff04) - Vanta - Remote - $198k – $233k/yr
- [Customer Success Team Lead, Enterprise](https://hotfix.jobs/jobs/67d002ac-6c90-40b4-9761-f420b13728fb) - Dandy - Remote - $120k – $120k/yr

**Apply:** https://hotfix.jobs/jobs/1440a299-d301-4887-9688-6648b0e45008
**Canonical:** https://hotfix.jobs/jobs/1440a299-d301-4887-9688-6648b0e45008