# Product Delivery Specialist (R4911)

**Company:** [Shield AI](https://hotfix.jobs/companies/shield-ai)
**Location:** Dallas, TX
**Role:** Business Operations
**Salary:** $80k – $130k/yr
**Experience:** 2+ years
**Skills:** Factory Acceptance Testing, Inventory Validation, Defect Tracking, Erp/Mrp Systems, Documentation Control, Cross-Functional Coordination, Quality Tracking Systems, Process Improvement, Configuration Management
**Posted:** 2026-05-15

> Detail-oriented operator managing product delivery lifecycle including order documentation, inventory validation, defect tracking, and customer acceptance testing for complex hardware products.

## Job Description

## Responsibilities
- Own critical aspects of the delivery lifecycle including sales order documentation, inventory validation, defect tracking, and customer-facing acceptance activities
- Interface directly with customers during Factory Acceptance Testing (FAT) and occasional on-site acceptance events
- Work cross-functionally with production, quality, engineering, and maintenance teams to resolve issues and improve upstream processes
- Ensure accurate, complete, and on-time delivery of complex products to customers

## Requirements
- 2–5+ years of experience in product delivery, manufacturing, operations, quality, or a related hardware-focused environment
- Proven ability to manage complex, detail-heavy work with high accuracy and accountability
- Experience coordinating across cross-functional teams (e.g., engineering, production, quality)
- Demonstrated ability to manage multiple priorities and meet deadlines with minimal supervision
- Strong written and verbal communication skills, including experience interfacing with internal stakeholders and/or customers
- Experience with inventory validation, documentation control, defect tracking, or similar delivery-related processes
- Willingness to travel occasionally for customer acceptance events and on-site inventory validation

## Nice-to-Haves
- Experience supporting Factory Acceptance Testing (FAT) or customer acceptance activities
- Background in aerospace, defense, robotics, automotive, or other complex hardware manufacturing environments
- Familiarity with ERP/MRP systems, inventory management tools, or quality tracking systems
- Experience identifying and driving process improvements in manufacturing or delivery workflows
- Prior experience acting as a quality gate or final checkpoint before product delivery
- Military experience in maintenance, logistics, quality assurance, or production coordination roles
- Exposure to configuration management or build documentation processes

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