# Customer Success Manager

**Company:** [Fivetran](https://hotfix.jobs/companies/fivetran)
**Location:** Denver, CO
**Role:** Customer Success
**Salary:** $106k – $128k/yr
**Skills:** Salesforce, Catalyst, Outreach, Slack, Looker, Sigma, Google Workspace, Saas Account Management, Customer Success, Quota Attainment
**Posted:** 2026-06-17

> Own retention and expansion for 250-350 accounts at a data integration SaaS company. Drive usage growth, manage churn risk, run campaigns, and collaborate cross-functionally while hitting quota.

## Job Description

## What You’ll Do

- CSMs have between 250-350 accounts.
- Own net retention of your book of business by retaining and expanding customers.
- Holding calls with customers to promote adding connectors, engage on churn risk, and evangelize plan upgrades.
- Driving scaled campaigns (webinars, campaigns, offerings, etc) to generate more usage and overall retention.
- Managing a PQL flow to grow and protect usage (e.g. new connectors and saving existing connectors).
- Identify and drive increased usage of Fivetran to help our customers realize positive business outcomes from our modern data solution.
- Strategize with Account Managers and Sales Engineers to uncover additional use cases for expansion.
- Work cross-functionally with support, solution architects, marketing, product and other teams to drive a positive customer experience, while establishing deep and meaningful relationships with our users.
- Be the customer advocate, and provide feedback internally to product, support and other teams that can help grow Fivetran’s value to customers.
- Develop customer relationships with the goal of creating customer advocates.

## Skills We’re Looking For

- Experience in a SaaS quota-carrying account management or customer success role.
- Experience in analytics/data and AI tools is a plus!
- Being customer-centric - building relationships, understanding customer needs, and how we are delivering value.
- Track record of hitting or exceeding your goals and quota.
- The right balance of self-confidence and humility to lead as an individual contributor.
- Collaborative and providing constructive feedback to the right teams, so that we can continue to learn and grow.
- Ability to manage multiple projects and tasks, while staying organized and efficient.
- Experience with Salesforce is a must.

## Technologies You’ll Use

Catalyst, Outreach, Salesforce, Slack, Looker, Sigma, Google Workspace

## Perks and Benefits

- 100% employer-paid medical insurance*
- Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
- RSU stock grants*
- Professional development and training opportunities
- Company virtual happy hours, free food, and fun team-building activities
- Monthly cell phone stipend
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.

*May vary by country and worker type

## Similar roles

- [Scaled Customer Success Manager](https://hotfix.jobs/jobs/25113ff0-4359-4cb2-ac99-16ca6239276f) - Notion - San Francisco, CA - $106k – $132k/yr
- [Cyber Resilience Advisor](https://hotfix.jobs/jobs/da12e5a5-9fa9-432f-8bb2-044acc62efdd) - Immersive - Remote - $106k – $145k/yr
- [Customer Success Manager (Spanish Speaking)](https://hotfix.jobs/jobs/4dc19e40-0baa-414b-a35e-81629572b3a6) - Orchard - Santa Rosa, CA - $105k – $145k/yr
- [Customer Success Manager, Enterprise Agency](https://hotfix.jobs/jobs/36e9caa4-1801-428f-854e-0f9eaf32e1de) - Muck Rack - Remote - $105k – $125k/yr
- [Customer Success Manager](https://hotfix.jobs/jobs/40311c56-57b8-4ec5-86fd-59b242ce0726) - Assembled - San Francisco, CA - $105k – $160k/yr

**Apply:** https://hotfix.jobs/jobs/1421df35-9695-4ddc-b608-b1f6dfae85d6
**Canonical:** https://hotfix.jobs/jobs/1421df35-9695-4ddc-b608-b1f6dfae85d6