# Senior Global Event Manager, Content Operations & Production

**Company:** [Twilio](https://hotfix.jobs/companies/twilio)
**Location:** Remote
**Role:** Other
**Experience:** 8+ years
**Skills:** event content operations, speaker management, event programming, production coordination, Project Management, Stakeholder Management, sessionboard, swoogo, rainfocus, Airtable, cvent
**Posted:** 2026-07-28

> Own end-to-end speaker journeys and content operations for Twilio's global events portfolio. Manage speaker onboarding, rehearsals, content systems, workflows, and onsite support while building scalable processes across marketing, brand, and production teams. Requires 8+ years in event operations.

## Job Description

## Responsibilities
- Own the end-to-end speaker journey across priority Global Events programs, from confirmation and onboarding through content readiness, rehearsals, onsite support, and post-event follow-up.
- Serve as a trusted point of contact for executives, customers, employees, partners, and internal teams.
- Lead content operations across flagship, regional, executive, and internal events, including call-for-sessions workflows, agenda data, session metadata, speaker records, deck tracking, reporting, and production handoffs.
- Manage event content systems, ensuring approved agenda and speaker changes are reflected consistently across platforms, workbooks, dashboards, and production documents.
- Build and manage clear workbacks, communications plans, milestone calendars, rehearsal schedules, templates, playbooks, and status updates.
- Partner closely with Product Marketing, Customer Marketing, Brand, Creative, Legal, Developer Network, Sales Enablement, executive offices, production partners, agencies, and the broader Global Events team.
- Coordinate deck reviews, content deadlines, technical checks, rehearsals, speaker briefings, and other readiness milestones.
- Lead know-before-you-go sessions, speaker communications, speaker-ready-room operations, backstage handoffs, and other onsite speaker-support workflows.
- Identify risks early, solve operational issues, and escalate decisions clearly.
- Create a consistent, high-touch speaker experience while balancing the scale, pace, and complexity of a global event portfolio.
- Provide clarity in ownership across teams by keeping speaker logistics, content operations, and readiness workflows organized.
- Build scalable processes and mechanisms that can be reused across programs.
- Lead post-event retrospectives for speaker experience and content operations.

## Qualifications
**Required:**
- 8+ years of experience in event content operations, speaker management, event programming, production coordination, executive events, or large-scale B2B events.
- Experience independently managing complex speaker and content workflows across multiple stages, session types, stakeholder groups, and deadlines.
- Experience owning event content systems or agenda-management platforms, including session metadata, speaker records, agenda updates, deck tracking, reporting, and data-quality checks.
- Experience supporting executive, customer, partner, or internal speakers from onboarding through onsite execution.
- Strong understanding of speaker readiness, rehearsal logistics, technical checks, content-lock processes, speaker-ready-room operations, backstage handoffs, and production timelines.
- Experience managing call-for-sessions workflows, speaker communications, content collection, review cycles, and production handoffs.
- Strong project-management skills, with the ability to build and maintain workbacks, communications plans, templates, playbooks, risk trackers, escalation paths, and status reporting.
- Excellent communication and stakeholder-management skills.
- Exceptional attention to detail and a strong quality bar for speaker experience, content accuracy, data integrity, brand alignment, and production readiness.
- Ability to manage multiple priorities across teams and time zones.

**Desired:**
- Experience supporting large-scale technology, SaaS, developer, customer, sales, executive, or internal events.
- Hands-on experience with event content and speaker-management platforms such as Sessionboard, Swoogo, RainFocus, Airtable, Cvent, or similar tools.
- Experience partnering with Product Marketing, Customer Marketing, executive offices, Brand, Creative, Legal, Sales Enablement, and event-production teams.
- Experience building repeatable speaker communications, content-operations playbooks, data-governance processes, or onsite speaker-support models.
- Experience guiding agency partners, contractors, or coordinator-level support.
- Comfort operating in a fast-paced, matrixed environment with shifting priorities, high-volume communications, multiple stakeholders, and highly visible deadlines.

## Compensation
The estimated pay ranges for this role are as follows: (Note: specific ranges not provided in the description for eligible locations.)

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