# Workplace Operations Program Manager

**Company:** [Airbnb](https://hotfix.jobs/companies/airbnb)
**Location:** San Francisco, CA
**Role:** Technical Program Management
**Salary:** $156k – $193k/yr
**Experience:** 8+ years
**Skills:** Program Management, Process Design, Stakeholder Management, Data Analysis, Airtable, Jira, AI Tools, policy development, Vendor Management, global operations
**Posted:** 2026-07-22

> Lead and scale cross-functional programs for Airbnb's Workplace Operations team. Own end-to-end program delivery, develop policies/playbooks/tooling, drive alignment across global stakeholders, and improve operational efficiency and employee experience. Requires 8-10+ years in program management or workplace ops.

## Job Description

## Responsibilities
- Own and manage a portfolio of cross-functional programs with global scope, driving delivery from inception through ongoing operation and continuous improvement.
- Develop and maintain program-level policies, processes, playbooks, and operating standards that enable the Workplace Ops team to deliver consistently across regions and functions.
- Lead cross-functional workstreams in partnership with teams across the organization, ensuring Workplace Ops priorities are clearly represented, aligned, and delivered.
- Identify gaps in current program offerings and proactively develop solutions, often without an established playbook.
- Build and scale operational tooling, workflows, and internal resources that improve team effectiveness and the consistency of the employee-facing experience.
- Develop measurement frameworks and synthesize data and feedback to assess program performance, identify improvement opportunities, and inform strategic decisions.
- Support the team’s internal operating model by contributing to goal-setting, roadmap development, and team ways of working.
- Manage vendor relationships and provide direction where relevant to program delivery, ensuring alignment to Airbnb standards.
- Serve as a thought partner to Workplace Ops leadership on organizational priorities, team capacity, and program strategy.
- Communicate effectively across all levels of the organization, translating complex operational topics into clear guidance and actionable recommendations.

## Requirements
- 8-10+ years of experience in program management, workplace operations, or a closely related field.
- Demonstrated track record of independently owning and delivering multiple complex, cross-functional programs simultaneously.
- Experience managing programs with global reach, including stakeholder alignment across functions, regions, and seniority levels.
- Strong systems-thinking and process-design skills; ability to build structure and clarity in fast-moving, ambiguous environments.
- Proven ability to influence without direct authority across teams and organizational levels.
- Experience developing policies, playbooks, and operational tooling for distributed teams.
- Strong analytical skills; comfortable using data to measure program performance and drive decisions.
- Excellent written and verbal communication skills with the ability to tailor messaging to diverse audiences.
- Proficiency with program and project management tools (e.g., Airtable, JIRA, or equivalent).
- Familiarity with AI tools and emerging technologies that improve operational workflows, with an ability to identify practical applications that drive efficiency and better decision making across programs.
- Customer service orientation and a commitment to delivering a high-quality employee experience.
- Comfortable operating with autonomy in a high-visibility environment with senior stakeholders.

## Nice-to-Haves
- Familiarity with AI tools and emerging technologies.

## Compensation
- Base pay range: $156,000 - $193,000 USD.
- This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

## Similar roles

- [Senior SOX Manager](https://hotfix.jobs/jobs/5bf42d2f-4e5d-48a3-9def-f6610e597e84) - Instacart - Remote - $155k – $196k/yr
- [Lead Program Manager, Vendor Operations](https://hotfix.jobs/jobs/618fca6b-161c-4c9b-89cd-5bee70e5054f) - Reddit - New York, NY - $155k – $252k/yr
- [Senior Technical Program Manager, New Product Introduction](https://hotfix.jobs/jobs/9df6032d-6e2b-45ad-af77-9df9a7991fd1) - Clickhouse - Remote - $160k – $240k/yr
- [Senior Technical Program Manager](https://hotfix.jobs/jobs/0e0a8975-46cf-4a4f-a491-30068a4ed93d) - Deepgram - Remote - $152k – $190k/yr
- [Senior Technical Program Manager](https://hotfix.jobs/jobs/500ac21c-42d7-4b14-8e53-12ff87703af7) - Lightning AI - Remote - $160k – $220k/yr

**Apply:** https://hotfix.jobs/jobs/141276b1-143a-47e6-b639-36abbb12fcd6
**Canonical:** https://hotfix.jobs/jobs/141276b1-143a-47e6-b639-36abbb12fcd6