# Customer Success Manager

**Company:** [DataVisor](https://hotfix.jobs/companies/datavisor)
**Location:** Remote
**Role:** Customer Success
**Experience:** 3+ years
**Skills:** Fraud Strategy, AML, SQL, Python, Risk Analytics, Machine Learning, Rule Engines, Customer Success
**Posted:** 2026-07-27

> Serve as strategic partner to enterprise clients in FinTech, Banking, and E-commerce, driving ROI from DataVisor's AI-powered fraud detection and AML SaaS platform through performance monitoring, best practices guidance, and cross-functional advocacy.

## Job Description

## Responsibilities
- Act as the primary point of contact and trusted advisor for assigned enterprise customers, ensuring successful onboarding, adoption, and long-term value realization.
- Understand client business models, fraud/AML risk exposure, and operational needs to define success criteria and shape tailored solution strategies.
- Partner closely with clients to align our fraud detection and AML platform capabilities to their goals, driving measurable improvements in fraud prevention, loss reduction, and operational efficiency.
- Coordinate with internal teams (including Modeling, Product, and Engineering) to ensure timely delivery of enhancements, issue resolution, and optimization of detection outcomes.
- Translate customer insights into actionable feedback for internal roadmap planning and product improvements.
- Monitor detection performance metrics, support quarterly business reviews, and proactively identify opportunities for expansion or deeper integration.
- Educate clients on best practices in fraud/AML strategies and platform usage to maximize return on investment.
- Represent the voice of the customer internally and the voice of our platform externally, including participation in industry events, customer workshops, and solution showcases.

## Requirements
- 3+ years of experience in fraud strategy, risk analytics, customer success, or fraud operations within fintech, banking, payments, or e-commerce industries.
- Deep understanding of fraud/AML use cases such as transaction fraud, account takeover, promotion abuse, synthetic identity fraud, or mule detection.
- Experience working with machine learning-based detection systems and/or rule engines for fraud prevention.
- Strong analytical skills; proficient with SQL, and experience in Python or R for data exploration and investigation.
- Excellent verbal and written communication skills; able to explain technical concepts to both technical and non-technical stakeholders.
- Confident in leading customer-facing discussions and executive presentations.
- Highly organized with strong project ownership and time management skills; able to manage multiple enterprise accounts simultaneously.
- Bachelor’s degree in a technical, analytical, or business-related field; advanced degree a plus.

## Benefits
- Base salary, bonus & PTO

## Similar jobs

- [Payment Success Specialist – Activation](https://hotfix.jobs/jobs/285f9c5f-75a1-47c9-832e-d0116ea7259e) - Weave - Lehi, UT
- [Customer Success Manager, Global Strategic Brands](https://hotfix.jobs/jobs/a9b6e0d5-77d9-4ea3-8d5f-2f9a2abe88b8) - Canary Technologies - New York, NY - $147k – $200k/yr
- [Founding Customer Success Manager](https://hotfix.jobs/jobs/404b0ab9-5940-4b69-b49e-df5f185a344b) - Improbable - Remote
- [Customer Success Manager](https://hotfix.jobs/jobs/07be6914-df41-4faa-b650-f0a815134679) - Twilio - Remote - $93k – $116k/yr
- [Event Travel Manager](https://hotfix.jobs/jobs/83c5288c-7428-4676-a03d-480732f881a9) - Navan - Remote - $68k – $72k/yr

**Apply:** https://hotfix.jobs/jobs/13e4e6cb-53ee-42f6-97ec-43410be75d38
**Canonical:** https://hotfix.jobs/jobs/13e4e6cb-53ee-42f6-97ec-43410be75d38