# Technical Support

**Company:** [Weave](https://hotfix.jobs/companies/weave)
**Location:** Lehi, UT
**Role:** Support Engineering
**Experience:** 1+ years
**Skills:** Customer Support, Troubleshooting, Phone Support, Email Support, Browsers, Spreadsheets, Text Editors, Network Infrastructure, Computer Skills, Problem Solving
**Posted:** 2026-01-05

> Provides frontline technical support to customers via phone and email, performing basic troubleshooting and ensuring high satisfaction. Requires 1+ year customer support experience, strong communication, and tech aptitude; onsite training in Lehi, UT.

## Job Description

## What You Will Own
- Communicate with customers via inbound phone calls.
- Provide follow up to customers via outbound calls and emails.
- Resolve issues with basic troubleshooting.
- Save the day for our customers by driving an amazing customer experience that makes our customers smile.

## What You Will Need to Accomplish the Job
- Minimum of 1 year of Customer Support experience.
- Background and interest in technology: Must have solid computer skills, and the ability to adapt and learn technology quickly.
- Strong phone presence and excellent written and verbal communication skills as you will be communicating with customers through phone (primarily), and email channels.
- Ability to work in a fast-paced, busy Customer / Tech Support team.
- Experience working with browsers, spreadsheets, and text documents.
- Ability to troubleshoot and resolve basic customer issues.
- Must be hungry to learn, caring towards others, and creative in your problem solving.

## What Will Make Us Love You
- Previous Phone Support experience.
- Knowledge of network infrastructure and connectivity a plus.
- Passionate about helping the customer. Must be positive, attentive and demonstrate the ability to do what's necessary to get the situation resolved.

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**Apply:** https://hotfix.jobs/jobs/1372d0b5-7e19-4b2d-b80b-3d20602dea60
**Canonical:** https://hotfix.jobs/jobs/1372d0b5-7e19-4b2d-b80b-3d20602dea60