# Cloud Infrastructure Engineer

**Company:** [Glean](https://hotfix.jobs/companies/glean)
**Location:** Mountain View, CA
**Role:** Support Engineering
**Salary:** $144k – $174k/yr
**Experience:** 3+ years
**Skills:** GCP, AWS, Azure, Terraform, Kubernetes, Linux, CI/CD, Java, Python, SQL, REST APIs, SSO, SAML, OAuth, GitHub
**Posted:** 2026-05-13

> Cloud Infrastructure Engineer dedicated to select enterprise customers, owning infrastructure stability, security remediation, release coordination, and technical support in cloud environments like GCP/AWS/Azure. Requires 3+ years in support/DevOps, cloud certifications, and coding in Java/Python.

## Job Description

## Responsibilities
- Own infrastructure stability for designated customers, assist engineering teams in monitoring alerts and troubleshooting errors in Glean environments.
- Engage in customer major incidents, write and lead post-incident RCA reviews.
- Coordinate and execute software releases based on processes and maintenance windows.
- Set up new customer projects following Glean's architectural design and best practices, including running Terraform or setup scripts manually in restricted environments.
- Remediate security vulnerabilities in customers' projects.
- Work with customers and Glean's Security team to maintain security policies, including VPC SC, SCC, NGFW configs.
- Monitor security vulnerability findings and address them within agreed timeframes.
- Assist customers with cloud best practices (org policies, IAM setup, quotas, Disaster Recovery, LLM setup).
- Coordinate support activities with assigned customers, prioritizing issues with high urgency.
- Represent customer needs for product and security improvements.
- Take ownership of proactive and reactive support, create and maintain customer-specific runbooks and knowledge articles.
- Provide first response, technical troubleshooting, resolution, and follow-through on customer issues.
- Assist in configuration, setup, and verification of new content sources and product features.
- Handle customer-impacting alerts requiring coordination with customer admins and systems.

## Requirements
- Technically curious with desire to expand knowledge.
- Fearless in tackling tough customer and technical issues.
- Strong communicator and presenter.
- Detail-oriented and highly organized.
- Data-driven using metrics for success.
- Experience and certifications in at least one of: **Google Cloud Platform (GCP)**, **AWS**, or **Microsoft Azure**.
- Experience with deployment and release using **CI/CD** and standard frameworks in production.
- Deep knowledge of cloud network and security concepts with practical experience.
- Knowledge of **SQL**/**database**, basic **Kubernetes**, intermediate/advanced **Linux**; familiarity with **Terraform**.
- Technical problem-solving skills for troubleshooting in cloud environments.
- Ability to debug issues including logs, stack traces, browser traces.
- **2+ years** coding and debugging in **Java** and **Python**.
- **3+ years** in Infrastructure Support, Solutions Engineering, Support Engineering, Professional Services, or **DevOps Engineering**.
- Experience troubleshooting **REST API** issues.
- Working experience with **SSO**, **SAML**, **OAuth**, and network troubleshooting.
- Experience using **GitHub**, **Jira**, **Confluence**.

## Preferred
- Basic knowledge of **LLMs** and how **GPT** works.
- Ability to fully document issues and contribute to knowledge base.
- Hands-on experience in search technologies, knowledge technologies, or SaaS integrations.

## Compensation
Standard base salary range: **$144,000 - $174,000** annually. Compensation determined by location, level, knowledge, skills, experience. Eligible for variable compensation, equity, and benefits.

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**Apply:** https://hotfix.jobs/jobs/136a0914-383a-4d1b-9a07-f5178ff5c512
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