# Customer Engineer, Digital Native Business

**Company:** [Cloudflare](https://hotfix.jobs/companies/cloudflare)
**Location:** Unspecified
**Role:** Sales Engineering
**Experience:** 7+ years
**Skills:** DNS, Cdn, Zero Trust, Network Security, Workers, BGP, Tcp/Udp, Http(S), Ssl/Tls, Waf, Python, JavaScript, Bash, REST APIs, Terraform
**Posted:** 2026-09-01

> Owns technical go-to-market and full-lifecycle customer advisory, from validation and architecture through onboarding, adoption, renewal, and expansion. Requires 7+ years in a customer-facing technical role, enterprise network and security architecture expertise, commercial accountability, and frequent travel to Indonesia.

## Job Description

## Responsibilities
- Partner with Account Executives to lead technical discovery, validate requirements, and map customer infrastructure to Cloudflare architectures spanning DNS, CDN, Zero Trust, network security, and Workers.
- Define scope, success criteria, and technical evaluation plans for proofs of concept and technical validations.
- Deliver technical presentations, architectural diagrams, demonstrations, and responses to technical, security, and compliance objections.
- Develop deployment strategies involving customers, partners, or professional services.
- Oversee technical onboarding and implementation, designing migration and onboarding blueprints such as DNS migrations, Zero Trust rollouts, and WAF tuning guidance.
- Serve as the primary technical and executive customer contact across onboarding, adoption, renewal, and expansion.
- Monitor customer health, telemetry, integration bottlenecks, deployment risk, and time-to-value.
- Carry a variable quota tied to new business and/or account growth; identify cross-sell and upsell opportunities and lead technical QBRs.
- Advise customers on architecture, AI control layers, security posture, and deployment confidence.
- Use AI agents, LLMs, and internal platforms to automate RFP and security questionnaire responses, sandbox provisioning, telemetry monitoring, and documentation.
- Create and deliver technical enablement, workshops, code samples, SOPs, architectural guidance, and technical documentation.
- Travel frequently to Indonesia and communicate directly with clients in Bahasa Indonesia.

## Requirements
- 7+ years of experience in a customer-facing technical role such as solutions engineering, customer engineering, professional services, sales engineering, technical account management, or forward-deployed engineering.
- Ability to design and clearly explain complex enterprise network and security architectures.
- Strong communication, presentation, consultative, advisory, and stakeholder-management skills, including communication with engineers and C-level executives.
- Experience in quota-carrying or revenue-aligned environments, with knowledge of SaaS metrics, business-value translation, and enterprise sales cycles.
- Depth in at least four of the following areas:
  - Internet fundamentals, including OSI layers 1–7, BGP, GRE, TCP/UDP, DNS, HTTP(S), and SSL/TLS
  - Internet security, including WAF, Bot Management, firewalls, rate limiting, mTLS, Zero Trust, and SASE
  - Internet performance, including speed, latency, caching, video streaming, HTTP/2, and TLS 1.3
  - AI proficiency, including prompt engineering, AI-assisted scripting and log analysis, LLM use, and workflow automation
  - Coding and scripting for integrations, API connectors, and edge functions
  - Developer platforms, including RESTful/GraphQL APIs, SDKs, webhooks, cloud-native tooling, infrastructure as code, CI/CD, and observability
- Undergraduate or graduate degree in Computer Science, Engineering, or a related field.

## Nice-to-Haves
- Experience creating technical enablement, workshops, code samples, documentation, or developer onboarding.
- Experience with LLM orchestration, Retrieval-Augmented Generation architectures, and model-access controls.
- Knowledge of PCI DSS, HIPAA, and SOC 2.
- Background in hyperscalers, digital-native companies, distributed systems, or startups.
- Fluency in Bahasa Indonesia.

## Compensation
- Competitive base salary with variable compensation tied to new business acquisition, adoption milestones, and account expansion.
- Travel may be required up to 20–50%.

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