# Software Implementation Consultant - Clinical

**Company:** [PointClickCare](https://hotfix.jobs/companies/pointclickcare)
**Location:** Remote
**Role:** Solutions Architecture
**Salary:** CA$80k – CA$89k/yr
**Experience:** 2+ years
**Skills:** Software Implementation, Software Configuration, Database Testing, End-User Support, Workflow Analysis, Business Process Analysis, Data Quality, Data Security, Change Management, User Acceptance Testing, Project Management, Healthcare Technology
**Posted:** 2026-07-09

> Implements and configures software solutions for healthcare customers, translating workflows and technical requirements into effective system setups. The role requires 2–4+ years of implementation experience, strong analytical and communication skills, and the ability to manage stakeholders across multiple projects.

## Job Description

## Responsibilities
- Act as the principal implementation liaison, documenting customer requirements and translating technical requirements into configuration setup, business processes, and goals.
- Lead business discovery and develop recommendations for delivery approaches that drive outcomes and customer value.
- Translate technical requirements and execute system configuration setup.
- Ensure data quality, integrity, and security requirements for customer databases.
- Assess and validate implementation plans and manage communication among project stakeholders.
- Troubleshoot and resolve configuration issues with close attention to detail.
- Update and maintain training databases for product releases, enhancements, and leading practices.
- Identify configuration improvements to increase efficiency and enhance customer outcomes.
- Establish and maintain stakeholder relationships through communication and collaboration.
- Anticipate, identify, and communicate issues, risks, escalations, timelines, and delays.
- Lead and support customer change-management strategies, including user readiness and acceptance plans.
- Test, pilot, and document new professional services offerings.
- Develop expertise in multiple product offerings, end-to-end solutions, and product value outcomes.
- Travel to customer sites to lead meetings and presentations when needed; travel may be up to 30%.

## Requirements
- Post-secondary education in a business- or technology-related field preferred.
- Excellent communication, organizational, and collaboration skills.
- Experience configuring or implementing software solutions, database testing, and end-user support preferred.
- Strong analytical and problem-solving skills.
- Demonstrated attention to detail and adherence to quality-validation processes.
- Consulting experience within a software organization, including workflow analysis and documenting and delivering recommendations for operational excellence.
- Experience working across multiple project teams while balancing milestones and objectives efficiently and on time.
- Ability to take accountability for projects, demonstrate initiative, and deliver results.
- Self-starter who can work independently, prioritize effectively, adapt priorities, and share client insights.
- Results-oriented, adaptable, and capable of problem-solving and critical thinking.
- 2–4+ years of experience in a software implementation role.
- Healthcare market experience preferred.

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