# Customer Activation Manager | Strategic Enterprise

**Company:** [Ramp](https://hotfix.jobs/companies/ramp)
**Location:** New York, NY, San Francisco, CA
**Role:** Customer Success
**Salary:** $139k – $264k/yr
**Experience:** 10+ years
**Skills:** NetSuite, Quickbooks, Xero, Sage, Project Management, Program Management, Customer Success, Change Management, Accounting Software, Enterprise Implementation
**Posted:** 2026-01-16

> Leads implementation and onboarding of Ramp's platform for strategic enterprise customers, acting as a project manager and consultant to drive product utilization and revenue. Requires 10+ years in B2B implementation or customer success with strong project management skills.

## Job Description

## What You’ll Do
- Project manage the thorough and complete implementation and onboarding of new Ramp Strategic Enterprise customers
- Execute program management for successful launches of the Ramp platform across top-tier accounts in partnership with Ramp’s Account Executive, Technical Consulting, Product, and Engineering teams
- Act as a strategic consultant and extension of your customers’ team as you guide them through Ramp setup and best practices
- Work with customers to deeply understand their current workflow, pain points, and priorities, and showcase tailored solutions to solve those
- Drive initial product utilization and revenue for Ramp by ensuring there are no unnecessary delays in the implementation process, and continuing to sell the customer on why implementing Ramp is a high-value initiative
- Become an expert in the full range of integration and configuration options for Ramp’s suite of products
- Assist customers with change management, and help run custom trainings for their organizations
- Partner closely with the product team to ensure customer feedback is reviewed and prioritized. Help facilitate product workshops as necessary
- Balance priorities and multiple tasks supporting implementation, follow-up, cross-functional collaboration, and proactive outreach

## What You'll Need
- Minimum 10+ years of experience in implementation, activation, or customer success in a B2B organization
- Experience managing strategic enterprise customer relationships with numerous stakeholders
- Experience running complex technology transformation projects with multiple workstreams, leveraging exceptional project management and time management skills
- Excellent verbal and written communication skills, with the ability to conduct deep discovery to understand true needs, and manage customer expectations and potential concerns
- Proven track record of ability to work with technical counterparts in Product and Engineering to share feedback, troubleshoot, and ideate workarounds as needed
- Ability to anticipate customers’ needs and position product solutions accordingly
- High adaptability and ability to thrive in a fast-paced environment

## Nice to Haves
- Bachelor’s degree from an accredited university
- Experience with Accounting Software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA)
- Experience implementing a nascent product to an Enterprise
- Experience at a high-growth startup

## Compensation and Benefits
For candidates located in NYC or SF, the pay range for this role is $154,700- $263,900. For candidates located in all other locations, the pay range for this role is $139,300- $237,500.

**Benefits (for U.S.-based full-time employees):**
- 100% medical, dental & vision insurance coverage for you (partially covered for your dependents; One Medical annual membership)
- 401k (including employer match on contributions made while employed by Ramp)
- Flexible PTO
- Fertility HRA (up to $10,000 per year)
- Parental Leave
- Unlimited AI token usage
- Pet insurance
- Centralized home-office equipment ordering for all employees
- Health and Wellness stipend
- In-office perks: lunch, snacks, drinks, and more
- Budget for intra-office travel
- Relocation support to NYC or SF (as needed)

## Similar roles

- [Customer Success Manager](https://hotfix.jobs/jobs/2ed637f4-e650-423c-be9e-76197defb690) - Lumafield - San Francisco, CA - $140k – $160k/yr
- [Customer Success Manager - Aerospace & Defense](https://hotfix.jobs/jobs/b20db623-6aec-43da-88a9-97147b503a5b) - Lumafield - Boston, MA - $140k – $160k/yr
- [Strategic Customer Advisor](https://hotfix.jobs/jobs/12401936-58cd-4b66-93e0-3f17ed9e5e7c) - Databricks - Remote - $136k – $187k/yr
- [Technical Account Manager, Enterprise](https://hotfix.jobs/jobs/84f7bbd5-b34c-4781-b4f6-1c2c165b3297) - Orb - San Francisco, CA - $145k – $195k/yr
- [Staff Applications Engineer, Learning & Development (R5053)](https://hotfix.jobs/jobs/70e3fd53-1c53-486f-8a7d-ab87023938c7) - Shield AI - San Diego, CA - $150k – $230k/yr

**Apply:** https://hotfix.jobs/jobs/12b6c282-d5e3-454b-87f5-8d689295f19f
**Canonical:** https://hotfix.jobs/jobs/12b6c282-d5e3-454b-87f5-8d689295f19f