# Tier 1 Tax Support

**Company:** [April](https://hotfix.jobs/companies/april)
**Location:** Remote
**Role:** Customer Support
**Salary:** $70k – $80k/yr
**Experience:** 1+ years
**Skills:** Customer Support, Zendesk, Salesforce, Intercom, CRM, tax software, Fintech, Problem Solving, Communication, critical thinking
**Posted:** 2026-07-28

> Provide first-line tax support to customers and partners, resolving inquiries about federal and state tax forms with empathy while collaborating with tax, product, and engineering teams to ensure world-class service. Requires 1-2 years customer support experience and strong problem-solving skills; tax knowledge is a plus.

## Job Description

## Key Responsibilities
- Respond, prioritize and resolve tax related customer inquiries
- Speak to customers with empathy, helping them navigate questions around their tax filing situation through an understanding of federal and state tax forms and documents
- Monitor the tax workflow to identify any potential issues before they arise
- Liaise with partners, serving as a point of contact on any customer related issues
- Collaborate with the tax, product and engineering teams to quickly resolve issues

## Requirements
- 1–2 years of experience in a customer support, customer service, or customer success role, preferably in a fast-paced SaaS or technology environment
- Excellent written communication skills with the ability to explain complex concepts clearly, professionally, and empathetically
- Strong problem-solving and critical thinking skills with the ability to investigate issues and make sound decisions
- Exceptional attention to detail and ability to follow established processes while maintaining accuracy
- Ability to learn new systems, products, and workflows quickly in a rapidly changing environment
- Proven ability to manage multiple priorities while maintaining a high level of customer satisfaction
- Experience using customer support platforms such as Intercom, Zendesk, Salesforce, or similar CRM/ticketing systems
- Comfortable working independently while collaborating effectively with cross-functional teams
- High school diploma or equivalent required; bachelor's degree preferred

## Preferred Qualifications
- Previous experience supporting a FinTech, financial services, or tax technology product is highly desirable
- Knowledge of U.S. individual income taxes or prior experience supporting tax software is a strong plus
- Experience working in a high-volume, seasonal support environment
- Familiarity with knowledge base management and documentation best practices
- Experience analyzing customer trends and providing feedback to improve products or processes

## Similar roles

- [Support Specialist](https://hotfix.jobs/jobs/ebdcea01-3988-4752-9dba-45a967ad456a) - Zocks - Denver, CO - $70k – $80k/yr
- [User Operations Associate](https://hotfix.jobs/jobs/2be45809-d88d-408d-aa16-54c44beff056) - Walrusfi - New York, NY - $70k – $90k/yr
- [Customer Service](https://hotfix.jobs/jobs/6c0be725-909d-4b55-9457-d32586379722) - Skylight - Remote - $67k – $67k/yr
- [Product Support Analyst](https://hotfix.jobs/jobs/ffbd1f42-963f-4bf3-98ea-bc6f7a1c5810) - Benchling - San Francisco, CA - $73k – $90k/yr
- [Member Experience Specialist](https://hotfix.jobs/jobs/d0f8f7de-fd95-41d2-8b91-b99a31e174fc) - Thatch - Austin, TX - $65k – $80k/yr

**Apply:** https://hotfix.jobs/jobs/12550034-6152-43a7-b0a4-80a7f23237c6
**Canonical:** https://hotfix.jobs/jobs/12550034-6152-43a7-b0a4-80a7f23237c6