# Solutions Delivery Manager

**Company:** [Elliptic](https://hotfix.jobs/companies/elliptic)
**Location:** New York, NY
**Role:** Solutions Architecture
**Salary:** $190k – $280k/yr
**Experience:** 5+ years
**Skills:** AML, Financial Crime Compliance, Blockchain Analytics, Crypto Compliance, Project Management, Customer Onboarding, Regulatory Compliance, Travel Rule, API Integrations, Stakeholder Management
**Posted:** 2026-06-09

> Lead deployment, onboarding, and advisory services for Elliptic's blockchain compliance solutions at enterprise financial institutions and fintechs. Drive project delivery, customer enablement, and operational execution in a hybrid role.

## Job Description

## Key Responsibilities

### Client-Facing Delivery & Implementation
- Lead deployment and configuration of Elliptic’s compliance and blockchain analytics solutions for enterprise customers, particularly in service-led engagements, ensuring alignment between technical setup, compliance use cases, and operational requirements.
- Facilitate customer onboarding and enablement sessions, ensuring stakeholders understand how to configure, interpret, and integrate Elliptic tools into their existing workflows.
- Deliver tailored advisory services related to crypto transaction monitoring, blockchain risk typologies, customer risk scoring, and regulatory obligations (e.g., Travel Rule, crypto AML).

### Operational Execution
- Own and manage the engagement, tracking all operational aspects to ensure delivery of scoped project milestones within agreed timelines and SLAs, while providing transparent internal and client-facing updates on progress, issues, and risks.
- Collaborate with Sales, Customer Success, and Product teams to ensure a smooth handover from sales to go-live, and contribute to feedback loops for product enhancement.
- Provide project coordination including agenda planning, documentation, follow-ups, and managing action items for implementation and service delivery engagements.

### Knowledge Development & Methodology
- Contribute to the continuous improvement of delivery methodologies and playbooks by sharing client insights and lessons learned.
- Stay up to date on crypto compliance trends, typologies, and regulatory changes that impact client compliance frameworks or product usage.
- Support the development of internal knowledge content, FAQs, and workshop material used by the broader services and delivery teams.

## Key Measures of Success
- Project delivery success rate (on-time go-lives, milestones achieved)
- Client satisfaction (CSAT, NPS)
- Time-to-value (TTTV) from contract to solution go-live
- Repeat service engagement and upsell adoption support
- Quality and consistency of client documentation and enablement materials

## Skills, Knowledge & Expertise
- Willing and able to work on-site with customers to support project delivery, foster collaboration, and build strong client relationships.
- Operational experience and/or subject matter expertise in financial crime compliance, AML, or cryptoasset-related risk management (either in a Fintech, RegTech, Consultancy, or Financial Institution).
- Hands-on experience in delivering or supporting the implementation of compliance software or related technology solutions for customers.
- Ability to interact confidently with customer compliance, risk, and operational stakeholders and translate complex requirements into actionable configurations or best practices.
- Project coordination instincts—a strong sense of structure, accountability, and task management.
- Excellent written and verbal communication skills for both internal documentation and externally-facing deliverables.
- Experience working in a fast-paced, "build-phase" product company or scale-up environment – comfortable with ambiguity and problem-solving.
- A passion for crypto and blockchain technology is strongly preferred.

## Bonus Points
- Familiarity with blockchain forensic tools, crypto exchanges, or travel rule solution providers.
- Exposure to system integration or API-based technologies in compliance workflows.
- Practical knowledge of FATF guidance, OFAC sanctions, or global VASP licensing regimes.

## Benefits
- Hybrid working: The option to work from almost anywhere for up to 90 days per year.
- Remote Work Budget: $650 budget to set up your home office space.
- L&D Budget: $1,000 annual Learning & Development budget.
- Holidays: 25 days of annual leave + 8 US Public Holidays.
- Birthday Leave: An extra day off for your birthday.
- Enhanced Parental Leave: 16 weeks fully-paid leave.
- Healthcare: Comprehensive medical, dental, and vision coverage.
- 401k: Company match included.
- Mental Health: Full access to Spill mental health support.

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