# Technical Support Engineer 3, Premier - San Francisco

**Company:** [Datadog](https://hotfix.jobs/companies/datadog)
**Location:** San Francisco, CA
**Role:** Support Engineering
**Salary:** $96k – $140k/yr
**Experience:** 5+ years
**Skills:** Linux, SaaS, Technical Support, Monitoring Tools, Integrations, Programming, Infrastructure, Datadog
**Posted:** 2026-03-30

> Provides technical support to Datadog's Premier Customers via phone, chat, and tickets, reproduces issues, builds documentation, and drives product conversations. Requires 5+ years in SaaS technical support, Linux knowledge, and programming experience in a hybrid office environment.

## Job Description

## What You’ll Do

- Respond to client requests (phone / chat / tickets) on our fast paced team while continuing to educate our clients on the use of the platform
- Develop relationships with our Premier Customers, working hand-in-hand to truly know their distinct environment
- Reproduce issues and dive into the 600+ integrations that Datadog works with
- Build out documentation and knowledge based articles for a variety of technology
- Drive product conversations based on needs and problems learned during client interactions
- Participate in routine health check meetings with Premier Customers
- Work from a Datadog office 3 - 5 days per week

## Who You Are

- Experienced in multi-channel technical support at a SaaS company (**5+ years** of related experience)
- A tinkerer with some programming experience and a basic knowledge of **Linux**
- Self-motivated, detail-attentive, and have a desire for continuous learning
- A critical thinker who defaults to a client-centric approach
- A decision maker but know when the decision should be escalated
- Have been in a Premium/Enterprise technical support role previously
- Knowledgeable of current infrastructure and monitoring solutions and technologies
- Able to work a rotating schedule that requires weekend availability

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