# IT System Engineer

**Company:** [Otter](https://hotfix.jobs/companies/otter)
**Location:** Mountain View, CA
**Role:** IT Support
**Salary:** $155k – $185k/yr
**Experience:** 2+ years
**Skills:** Python, Okta, Google Workspace, macOS, Windows, Linux, Slack, Jamf, Intune, Kandji
**Posted:** 2026-02-24

> IT System Engineer provides frontline support, troubleshoots hardware/software/network issues, manages onboarding, and optimizes systems like Google Workspace and Okta. Requires 2+ years experience with scripting (Python), macOS/Windows/Linux, and identity management.

## Job Description

## The Opportunity

Join our mission to empower teams through technology that supports AI-powered productivity. As an **IT System Engineer**, you’ll play a hands-on role in maintaining and improving the systems, tools, and workflows that keep our engineers, AI researchers, and business teams running efficiently. You’ll be the go-to expert for troubleshooting technical issues, managing devices and networks, and helping teams leverage the latest tools that power our AI-enhanced platform.

This is an exciting opportunity to work in a fast-paced, forward-thinking environment where IT meets artificial intelligence. You’ll collaborate with talented engineers and operations leaders, gaining exposure to automation and AI-enabled tools that shape the future of work.

## Your Impact

- Provide frontline IT support for employees across Windows and macOS environments.
- Troubleshoot hardware, software, and network issues to ensure minimal downtime.
- Manage onboarding and offboarding processes, including device setup, access provisioning, and account management.
- Maintain and optimize company systems such as Google Workspace, Slack, and security tools.
- Support enterprise conference AV systems to ensure reliable and high-quality meeting experiences.
- Collaborate with teams managing Okta identity management systems and implement automation for provisioning, access control, and monitoring.
- Contribute to IT process documentation and help scale support operations as the company grows.

## We're Looking For Someone Who

- 2+ years in **IT Systems / Enterprise IT / Systems Engineering / DevOps-internal tooling**, supporting internal customers (employees)
- Strong scripting skills (Python preferred; Go is a plus) and comfort integrating APIs/services
- Solid troubleshooting fundamentals across **macOS/Windows endpoints**, networking basics, and security hygiene
- Comfortable working in Linux environments and learning operational best practices (monitoring, patching, reliability)
- Able to work through ambiguous problems and coordinate with IT, Security, and Engineering stakeholders
- Write clear documentation and communicate tradeoffs in a practical, evidence-based way
- Identity and access workflows (Okta/Entra, Google Workspace/M365), provisioning automation

**Nice to Haves**

- IAM patterns: access lifecycle automation, least privilege, access reviews
- Identity protocols: SAML, OAuth/OIDC, SCIM (working knowledge is great)
- Google Workspace and/or M365 administration
- Modern device management and endpoint security workflows (Kandji, Intune, Jamf)
- Partnering with Security on compliance initiatives or vulnerability management

## Salary Range

$155,000 to $185,000 USD per year.

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