# Director, IT

**Company:** [Figma](https://hotfix.jobs/companies/figma)
**Location:** Remote
**Role:** DevOps / SRE
**Salary:** $258k – $348k/yr
**Experience:** 10+ years
**Skills:** Itsm, SaaS, Endpoint Management, Enterprise Infrastructure, AI, SOC 2, ISO 27001, FedRAMP, It Security, It Operations
**Posted:** 2026-04-08

> Leads IT Operations, Engineering, and AI Enablement teams to scale infrastructure, ensure security, and integrate AI tools company-wide. Requires 10+ years IT experience with 4-5 years senior leadership in fast-growing tech firms.

## Job Description

## What you’ll do at Figma

- Lead, grow, and develop a high-performing team of 20+ across IT Operations, IT Engineering, and AI strategy, including managers and senior ICs across each function
- Own the strategy and execution of Figma's internal IT infrastructure, ensuring reliability, scalability, and security across our global workforce and office environments
- Partner with Figma's AI team to define and guide an internal AI enablement strategy, finding opportunities to embed AI-powered tools and workflows across IT and the broader business
- Establish and track KPIs across IT disciplines, using data to drive continuous improvement in system uptime, ticket resolution, employee satisfaction, and infrastructure performance
- Own IT vendor relationships, participate in contract negotiations and budget planning, ensuring the company has the right tools to meet current needs and future growth
- Collaborate cross-functionally with Security, Legal, People, and Finance to ensure IT systems meet compliance, privacy, and regulatory requirements
- Serve as an escalation point and executive sponsor for major incidents, infrastructure migrations, and large-scale IT initiatives

## We'd love to hear from you if you have

- 10+ years of experience in IT, with at least 4–5 years in a senior leadership role running multiple teams or functions
- Consistent track record of scaling IT Operations and IT Engineering organizations in a fast-growing technology company
- Deep technical knowledge of **enterprise infrastructure**, **SaaS tooling**, **endpoint management**, and **IT service management (ITSM)** frameworks
- Experience partnering on or directly leading **AI** or automation initiatives within an IT or enterprise technology context

## While not required, it’s an added plus if you also have

- Experience at a product-led, design, or SaaS company with a distributed or hybrid-first workforce
- Experience in **IT security** or compliance domains such as **SOC 2**, **ISO 27001**, or **FedRAMP**, and comfort partnering with Security teams on audits and controls
- Experience leading large scale change management initiatives, such as system migrations, tooling consolidations, or workforce transitions at scale

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