# Product Support Specialist

**Company:** [Linear](https://hotfix.jobs/companies/linear)
**Location:** Remote
**Role:** Customer Support
**Skills:** SQL, JavaScript, APIs, GitHub, Troubleshooting
**Posted:** 2026-05-28

> As a Product Support Specialist, you will provide end-to-end customer support, troubleshoot technical issues, and gather customer feedback to inform product decisions. This role requires excellent communication skills and a passion for technology.

## Job Description

## What you’ll do

* Support customers in end-to-end engagement, including onboarding, account setup, debugging issues, feature and integration discovery
* Investigate and resolve inbound customer issues reported through all communication channels, including email, Slack, Twitter, and Reddit
* Partner with our engineering team to document and reproduce bugs
* Surface trends and insights from customer feedback to the team at large to inform product choices
* Lead select strategic projects to improve the support experience, internal knowledge sharing, and product operations

## Requirements

* Passion about technology, quality, and Linear’s mission
* Excellent communication and customer service skills and experience working with a technical or engineering user base. Ability to adapt your communication approach to non-technical users.
* Experience troubleshooting technical issues, including APIs and integration setups. Ability to reproduce bugs with Linear and our integrations in various environments (different browsers, Windows, Mac, Mobile).
* Familiarity with SQL, Javascript, APIs, and GitHub is a plus. If you don’t have direct experience in these areas, curiosity to learn more is desirable as well. Please note that this is not a product engineering role.
* Based in U.S. or Canada Eastern or Central time only

## What we offer

We're a small, focused team that cares deeply about the quality of our work and the people we do it with. Here's what you can expect:

* Competitive salary and equity
* Employee-friendly equity terms including early exercise in the US and extended exercise windows
* Daily meal and coffee stipend on every workday
* Paid co-working space or desk
* Health coverage (based on country requirements)
* 5 weeks paid vacation, plus local statutory holidays
* 4 months paid parental leave
* Paid month off after 4 years & every 2 years thereafter
* Regular team events and off-sites
* Remote-first with no required commute

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**Apply:** https://hotfix.jobs/jobs/11487fd2-17c6-4817-8fdd-cdc5642c108a
**Canonical:** https://hotfix.jobs/jobs/11487fd2-17c6-4817-8fdd-cdc5642c108a