# Senior Backend Platform Developer, Contact Center Systems

**Company:** [Navan](https://hotfix.jobs/companies/navan)
**Location:** Austin, TX
**Role:** Backend Engineering
**Experience:** 5+ years
**Skills:** Node.js, TypeScript, AWS Lambda, Api Gateway, Opensearch, CloudWatch, Kibana, Snowflake, Terraform, Aws Sam, GitHub
**Posted:** 2026-07-02

> Senior backend developer building Node.js serverless services, APIs, observability pipelines, and AI-enabled workflows on AWS to modernize Navan's contact center systems, including legacy telephony migrations. Requires 5+ years backend engineering experience with strong architecture and integration skills.

## Job Description

## What You'll Do
- Build production-grade Node.js services on AWS Lambda, API Gateway, and event-driven serverless patterns.
- Design and implement secure APIs and integrations across internal systems, customer data, and third-party platforms.
- Establish technical patterns, implementation standards, and reusable services for the broader contact center systems roadmap.
- Develop observability pipelines using OpenSearch, CloudWatch, Kibana, Snowflake, and structured logging.
- Create automation and AI-enabled workflows that improve routing, agent support, troubleshooting, and operational visibility.
- Build migration tooling and services to move legacy telephony and contact center workflows onto modern platforms, with design discipline to support future scale.

## What We're Looking For
- 5+ years of backend software engineering experience, ideally with Node.js or TypeScript.
- Strong API design, system architecture, integration, debugging, and asynchronous systems experience.
- Hands-on experience with AWS Lambda or similar cloud/serverless architecture.
- Experience with logging, monitoring, search, data pipelines, or production observability.
- Practical use of AI coding assistants for development, testing, refactoring, and troubleshooting.
- Fluency with GitHub workflows, including pull requests, code review, branching, and CI/CD collaboration.
- Senior-level judgment to turn ambiguous operational problems into clean, maintainable technical solutions.

## Helpful Domain Experience
- Experience in contact center, telephony, customer support, or workflow automation environments.
- Exposure to platforms such as Genesys Cloud, Twilio, Five9, NICE, Zoom Contact Center, or Avaya.
- Familiarity with routing, queues, IVR, SIP, phone number management, call metadata, or agent-assist workflows.
- Experience with Snowflake SQL, Terraform, CloudFormation, AWS SAM, or related infrastructure tooling.

## Similar roles

- [Senior Software Engineer, Backend](https://hotfix.jobs/jobs/d19a9ae5-b1cd-40fe-afff-6dcc58bb0c2d) - Payabli - Remote
- [Senior Backend Engineer](https://hotfix.jobs/jobs/4b7e2c83-fc89-4cec-bff5-78a5c1cfc2d7) - Aurelian - Seattle, WA - $160k – $220k/yr
- [Senior Software Engineer, Backend](https://hotfix.jobs/jobs/aae445f1-8e62-4e47-8923-15cf530d3bb7) - Vector Legal - Remote - $180k – $200k/yr
- [Software Engineer, Backend](https://hotfix.jobs/jobs/542f1aa3-f562-44e7-a8de-caf3d127868d) - Mercor - San Francisco, CA - $200k – $500k/yr
- [Senior Engineer I](https://hotfix.jobs/jobs/27bec17a-807b-46f4-8110-b6ebd64a2c31) - SimplePractice - Santa Monica, CA - $215k – $215k/yr

**Apply:** https://hotfix.jobs/jobs/113c996e-3e01-41bc-a02d-cc981b51300f
**Canonical:** https://hotfix.jobs/jobs/113c996e-3e01-41bc-a02d-cc981b51300f