# Implementation Manager

**Company:** [Benchling](https://hotfix.jobs/companies/benchling)
**Location:** Boston, MA
**Role:** Solutions Architecture
**Salary:** $93k – $136k/yr
**Experience:** 2+ years
**Skills:** Project Management, Scientific Workflow Analysis, Requirements Gathering, Data Modeling, Application Configuration, User Acceptance Testing, Training & Onboarding, Saas Implementation, Benchling, Stakeholder Communication
**Posted:** 2026-06-12

> Lead customer implementations of the Benchling AI platform for biotech R&D, managing projects from kickoff to go-live while leveraging scientific expertise and product knowledge.

## Job Description

## Responsibilities
- Manage initial rollouts for new Benchling customers as well as expansion projects with new teams or for new processes at existing customers.
- Own implementation success from project kickoff to go-live, leveraging strong project management skills, scientific expertise, and deep product knowledge.
- Build and execute detailed project plans, own project activities, work with other team members to execute on project deliverables to ensure on time, on budget, high quality deployments.
- Understand customers' scientific workflows and determine how Benchling can best be leveraged to meet their key business needs.
- Lead requirements and design workshops, perform data modeling & application configuration, develop test plans and guide UAT execution, train and onboard users.
- Act as a trusted advisor for customers, guiding them through the implementation ensuring they leverage and apply Benchling Best Practices.
- Understand and document customer pain points, advocate for them internally to influence product changes.
- Develop and optimize enterprise training programs including written and video collateral.
- Identify and work with sales on opportunities for account expansion post go-live.

## Requirements
- MS or Ph.D. in Molecular Biology, Biochemistry, Biotechnology, Immunology, Bioinformatics, Biological Engineering or a related field.
- At least 2 years of experience in a lab or research setting. You must be able to empathize with scientists and quickly understand complicated scientific concepts.
- Strong communication skills. You must be able to quickly and effectively connect with a range of stakeholders, including scientists, IT project leads, and executives.
- Self-starter with the ability to be successful in a startup environment.
- Curious, creative, and tenacious. You should be excited to collaborate with customers and other Benchling teammates as a thought partner.
- Ability to travel up to 25% based on customer and project needs.

## Nice-to-Haves
- Experience using Benchling, especially if you’ve been a Benchling administrator.
- Software Implementation experience, preferably with a SaaS software company.

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