# Customer Support Specialist, HRIS

**Company:** [Rippling](https://hotfix.jobs/companies/rippling)
**Location:** Remote
**Role:** Customer Support
**Salary:** $46k – $49k/yr
**Experience:** 0+ years
**Skills:** CRM, HRIS, Problem Solving, Time Management, Customer Service, Written Communication, Verbal Communication, Email Support, Chat Support
**Posted:** 2026-08-17

> Provides product guidance and resolves customer issues across Rippling's HR, Finance, and IT platform through email, chat, and video support. The role requires strong communication, problem-solving, organization, and residence in a Pacific or Mountain timezone state.

## Job Description

## Responsibilities
- Become a product expert and maintain strong knowledge of Rippling's products.
- Own customer issues from start to finish in a dynamic, fast-paced environment.
- Respond promptly and professionally to customer inquiries via email, chat, and video conferencing.
- Resolve product and service issues by identifying customer concerns, determining causes, explaining solutions, and following up to ensure resolution.
- Document and track customer interactions, transactions, comments, and complaints in the company's CRM system.
- Gather customer feedback and share insights with Product and Engineering teams to improve products and services.
- Stay current on company policies, procedures, and product updates.
- Work effectively under time constraints and meet schedules, including unexpected deadlines.
- Deliver exceptional service and ensure customer satisfaction.

## Requirements
- Bachelor's or associate's degree.
- 0–4 years of professional work experience or prior internship experience.
- Currently reside in a Pacific or Mountain timezone state and be able to work a shift between 9:00 a.m. and 6:00 p.m. PST.
- Demonstrated problem-solving ability and attention to detail.
- Strong time-management and prioritization skills.
- Excellent written and verbal communication skills.

## Compensation and Benefits
- Tier 2: **$23.49 per hour**.
- Tier 3: **$22.19 per hour**.
- Eligible employees may receive bonuses, commissions, and/or equity, subject to applicable plans and company policy.
- Benefits may include medical, dental, vision, life insurance, retirement benefits, and paid time off, as determined by company policy.

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