# Tech Lead Manager, Human Agent Tooling

**Company:** [Chime](https://hotfix.jobs/companies/chime)
**Location:** San Francisco, CA
**Role:** Engineering Management
**Salary:** $187k – $259k/yr
**Experience:** 5+ years
**Skills:** Ruby on Rails, Transactional Databases, Caching Systems, Web Application Architecture, REST APIs, Backend Services, Observability, Automation, Machine Learning, Experimentation
**Posted:** 2026-08-24

> Leads and contributes to backend platform development for Chime’s Human Agent Tooling team, guiding 3–5 engineers while owning architecture, delivery, reliability, and technical growth. Requires 5+ years of scaled production software experience, Ruby on Rails or comparable frameworks, and strong web application architecture expertise.

## Job Description

## Responsibilities
- Lead a squad of 3–5 engineers, set the hiring bar, coach and develop talent, and own execution and delivery.
- Drive technical design and architectural decisions while mentoring engineers and fostering cross-functional collaboration.
- Lead and contribute to multiple projects, balancing ownership of key initiatives with broader team support.
- Build and maintain robust, low-latency APIs and backend services for Trust and Safety platforms.
- Serve as a domain expert in platform architecture and provide technical solutions for maturing platforms.
- Partner with data engineers, analysts, and product managers to ship features that improve member protection and experience.
- Improve platform reliability and performance through system architecture, observability, and automation.
- Evolve experimentation, policy lifecycle, and ML integration capabilities for decision-making at scale.
- Participate in an engineering on-call rotation, including incident response outside regular working hours when necessary.

## Requirements
- 5+ years of experience developing software in a production environment at scale.
- Experience serving as a technical lead for a team and complex projects, including architectural decisions, execution coordination, and cross-functional alignment.
- Proven experience with Ruby on Rails or comparable frameworks.
- Experience with transactional databases and caching systems.
- Deep understanding of architectural patterns for large-scale web applications.
- Commitment to mentoring engineers and fostering team development.
- Appreciation for maintainable and well-tested code.
- Curiosity and passion for system architectures and technical challenges.

## Nice-to-haves
- Experience in fast-paced or early-stage environments.

## Compensation & Benefits
- Base salary: **$187,000–$259,000**.
- Eligible for a bonus, competitive equity package, and benefits.
- Benefits include backup child, elder, and pet care; subsidized commuter benefits; comprehensive health, financial, and wellbeing benefits; generous vacation and company-wide paid days off; an annual wellness stipend; paid parental leave; and family planning reimbursement.

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