# Manager, Data Center Operations

**Company:** [Crusoe](https://hotfix.jobs/companies/crusoe)
**Location:** Springfield, OH
**Role:** Other
**Salary:** $135k – $175k/yr
**Experience:** 5+ years
**Skills:** Data Center Operations, Gpu Hardware Troubleshooting, Supermicro, Rma Processes, Colocation Management, Jira, Incident Management, Root Cause Analysis, Dcim, Netbox, Roce, Nvidia Gpus, Amd Gpus, Ups Systems, Pdus
**Posted:** 2026-06-29

> Lead day-to-day operations of a high-density GPU data center in Springfield, OH. Oversee technician teams, drive hardware reliability and break-fix, manage colocation SLAs, track KPIs, and ensure uptime in an AI infrastructure environment. Requires 5+ years data center leadership and hands-on server/GPU troubleshooting experience.

## Job Description

## Responsibilities
- Own the daily operation, health, and availability of the OH5C data center.
- Lead troubleshooting and repair of GPU compute hardware, including GPU trays, DIMMs, drives, cabling, and server nodes.
- Drive rapid triage and repair while maintaining MTTR and uptime targets.
- Coordinate RMAs and hardware support with OEM vendors, primarily SuperMicro.
- Maintain spare-parts inventory and ensure critical hardware is available when needed.
- Partner with Fleet Operations, SRE, networking, and infrastructure teams on escalations.
- Lead, coach, and develop the on-site data center technician team.
- Set clear expectations for safety, quality, responsiveness, and accountability.
- Conduct regular one-on-ones, performance reviews, and development planning.
- Support technician hiring, onboarding, training, and workforce planning.
- Build a culture of technical precision, ownership, and continuous improvement.
- Track and report site KPIs, including uptime, MTTR, SLA compliance, deployment velocity, and ticket aging.
- Use operational data to identify recurring issues and improve reliability.
- Maintain accurate break-fix workflows in Jira or a comparable ticketing system.
- Provide clear operational updates, incident summaries, and corrective-action plans to senior leadership.
- Serve as the primary on-site liaison with the colocation provider.
- Hold facility partners accountable to SLAs related to power, cooling, security, and availability.
- Maintain working knowledge of UPS systems, PDUs, generators, CRAC and CRAH systems, and supporting infrastructure.
- Escalate and track facility issues through resolution.
- Coordinate planned maintenance to minimize risk to production systems.
- Maintain site runbooks, SOPs, emergency procedures, and hardware documentation.
- Ensure work is completed in accordance with safety, security, and change-management standards.
- Contribute to fleet-wide operating standards and knowledge sharing.
- Maintain accurate asset, inventory, and configuration records.

## Requirements
- 5+ years of data center operations leadership experience in a production environment.
- Experience managing and developing technical teams.
- Hands-on experience troubleshooting enterprise server hardware, including GPU nodes, DIMMs, drives, cabling, and rack-level infrastructure.
- Strong familiarity with SuperMicro hardware, diagnostics, event logs, and RMA processes.
- Experience working in colocation environments and managing provider SLAs.
- Working knowledge of data center electrical and mechanical systems.
- Experience with Jira, ServiceNow, or a similar ticketing platform.
- Strong understanding of incident management, root-cause analysis, and operational risk.
- Clear written and verbal communication skills, including the ability to present technical and operational information to senior leaders.
- Ability to work on-site in Springfield, Ohio, and support critical incidents as needed.

## Nice-to-Haves
- Experience supporting AMD GPU clusters, including MI300X or equivalent platforms.
- Familiarity with NVIDIA GPU platforms such as H100, H200, or B200.
- Understanding of RoCE fabric topology and common failure modes.
- Experience with DCIM or asset-management tools such as NetBox.
- Multi-site or regional data center operations experience.
- Experience in rapidly scaling cloud, hyperscale, or AI infrastructure environments.

## Compensation and Benefits
- Compensation Range: $135,000–$175,000 base + bonus. Restricted Stock Units included in all offers. Final compensation determined based on knowledge, education, experience, abilities, internal equity, and market alignment.
- Restricted Stock Units
- Paid time off, holidays, and leave programs
- Medical, dental, and vision insurance
- Employer HSA contributions
- Paid parental leave
- Life, short-term disability, and long-term disability insurance
- Professional development and tuition reimbursement
- Mental health and wellness support
- Commuter benefits
- Cell phone stipend
- 401(k) with company match up to 4%
- Volunteer time off
- Global travel insurance and emergency assistance
- Daily meal allowance
- Additional location-specific benefits

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