# Customer Success Manager, SMB

**Company:** [Zocdoc](https://hotfix.jobs/companies/zocdoc)
**Location:** New York, NY
**Role:** Customer Success
**Salary:** $30 – $34/hr
**Experience:** 1+ years
**Skills:** Account Management, Customer Success, Sales, Business Development, Client Relationship Management, KPI Tracking, Project Management, Stakeholder Communication, Objection Handling, Onboarding
**Posted:** 2026-05-27

> Drive provider success on the Zocdoc platform by onboarding practices, driving feature adoption, and maximizing performance through consultative account management and upselling. Requires 1-2 years of SDR, customer success, or account management experience.

## Job Description

## Responsibilities
- Conduct client meetings to understand practice goals and pain points, driving feature adoption, utilization, and retention
- Work closely with sales/acquisition and operations teams to onboard new provider practices by prioritizing and managing complex processes across multiple accounts
- Drive practice performance by effectively communicating feature value and handling objections to maintain setup and increase buy-in
- Train new providers and their teams on best practices to maximize success on the Zocdoc platform
- Proactively identify and resolve issues that could affect customer satisfaction and buy-in
- Own personal metrics, strive to exceed goals, and seek feedback and coaching
- Influence providers to deepen their partnership with Zocdoc by investing in products to maximize success

## Requirements
- Bachelor's degree or equivalent
- 1-2 years of professional experience in an SDR, business development, customer success, or account management role
- Stellar communication and interpersonal skills
- Strong attention to detail, highly organized, and a quick, curious learner
- High level of problem-solving and issue-resolution skills
- Ability to think on your feet and thrive in a dynamic, start-up environment

## Nice-to-Haves
- Experience navigating complex practice operations
- Ability to balance sales conversations with project management
- Experience with KPI-driven monthly commission plans

## Benefits
- Flexible, hybrid work environment
- Competitive PTO
- 100% paid employee health benefit options (medical, dental, vision)
- Commuter Benefits
- 401(k) with employer funded match
- Corporate wellness program
- Sabbatical leave (5+ years of service)
- Competitive paid parental leave and fertility/family planning reimbursement
- Cell phone reimbursement
- Catered lunch, beverages, and snacks
- Employee Resource Groups and ZocClubs

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**Canonical:** https://hotfix.jobs/jobs/0eb3dc43-8477-49da-ba94-9f4f81afd668