# Customer On-Site

**Company:** [Traba](https://hotfix.jobs/companies/traba)
**Location:** Cincinnati, OH, Dallas, TX, Jacksonville, FL
**Role:** Customer Success
**Salary:** $50k – $54k/yr
**Experience:** 1+ years
**Skills:** Microsoft Office, email communication, Onboarding, scheduling, Performance Management, Incident Management, ppe management, staffing operations
**Posted:** 2026-08-08

> Serves as the onsite liaison between workforce staff and client leadership, coordinating onboarding, scheduling, worker support, performance, and issue resolution in warehouse or manufacturing facilities. Requires 1–2+ years of operations or customer-facing experience, strong communication, and bilingual ability.

## Job Description

## Responsibilities
- Build strong relationships with site supervisors and workers, providing timely updates, feedback, and support.
- Serve as the primary relationship owner for supervisors and facility contacts.
- Facilitate worker onboarding, introductions, and first-day check-ins.
- Coordinate interviews and start schedules for new hires, including forklift operators.
- Oversee worker vetting, drug testing, and onboarding end to end.
- Assist workers with clock-ins, pay questions, and performance feedback.
- Manage worker performance on-site and escalate issues to internal teams as needed.
- Communicate updates, attendance issues, and staffing changes between the client site, operations, and worker support teams.
- Identify and address worker performance concerns and site challenges proactively.
- Handle incident management and escalations.
- Support daily site operations and ensure adequate staffing coverage.
- Own shift and schedule management.
- Distribute and manage personal protective equipment (PPE).
- Identify and drive account expansion opportunities.

## Requirements
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- **1–2+ years of experience** in operations or customer-facing environments, including staffing, manufacturing, warehouse, retail, food service, teaching, or on-site coordination.
- Strong interpersonal, verbal, and written communication skills.
- Professional demeanor and ability to represent the company with workers and client stakeholders.
- Polished and presentable in customer-facing environments.
- Warm, approachable, and able to coach workers while confidently enforcing standards.
- Organized, detail-oriented, and proactive in problem-solving.
- Comfortable working in fast-paced, dynamic warehouse environments.
- Bilingual communication ability.

## Compensation
- Competitive hourly base pay plus performance-based incentives tied to attendance, shift completion, and overall account health.

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