# Technical Program Manager, Knowledge Systems

**Company:** [Coinbase](https://hotfix.jobs/companies/coinbase)
**Location:** Remote
**Role:** Technical Program Management
**Salary:** $149k – $175k/yr
**Experience:** 5+ years
**Skills:** Technical Program Management, RAG, Vector Databases, LangChain, Llamaindex, Cms Platforms, Knowledge Management, Workflow Automation, Systems Thinking, Cross-Functional Alignment
**Posted:** 2026-06-17

> Technical Program Manager driving knowledge systems initiatives including RAG pipelines, semantic search, and AI-assisted support tooling. Requires 5+ years TPM experience and deep familiarity with information retrieval architectures.

## Job Description

## What you’ll do

- Own technical programs that improve the systems, tooling, and workflows behind customer self-service, internal support knowledge, and AI-assisted discovery (e.g., RAG pipelines, semantic search, and agentic workflows).
- Drive cross-functional alignment across Knowledge Systems, engineering, product, and partner teams to translate complex knowledge taxonomies and unstructured data into clear technical specifications, APIs, schemas, and execution plans.
- Lead the planning and delivery of high-leverage initiatives such as workflow automation, knowledge system modernization, CMS improvements, metadata and structure enhancements, and launch-readiness tooling.
- Partner with Knowledge Systems leads to ensure knowledge is accurate, structured for machine-readability and actionability, ready ahead of launch, and governed appropriately for customer, specialist, and compliance needs.
- Build and run an operating cadence for technical initiatives, including roadmap tracking, dependency management, risk escalation, and delivery accountability.
- Identify opportunities to reduce manual work, improve scale, and prevent headcount from growing linearly with business complexity and launch volume.

## Required skills and experience

- 5+ years of technical program management, systems implementation, or operational program leadership in a complex cross-functional environment.
- Deep familiarity with modern information retrieval architectures (such as vector databases, RAG, and LLM orchestration tools like LangChain or LlamaIndex) alongside CMS platforms, structured content, and metadata models.
- Strong systems thinking and operational judgment, with the ability to connect technical decisions to customer impact, specialist usability, compliance risk, and business performance.
- Experience translating operational strategy into technical requirements, data schemas, and tooling investments.
- Strong understanding of content systems, knowledge management, workflow automation, and internal tooling in operations or CX environments.
- Proven ability to drive alignment across technical and non-technical stakeholders, especially where ownership is distributed and tradeoffs must be actively managed.
- Demonstrated experience leading ambiguous, multi-team initiatives from concept through launch with clear accountability, risk management, and measurable outcomes.
- Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

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