# Support Program Manager, Partnerships

**Company:** [OpenAI](https://hotfix.jobs/companies/openai)
**Location:** San Francisco, CA
**Role:** Technical Program Management
**Salary:** $216k – $240k/yr
**Experience:** 8+ years
**Skills:** Program Management, Support Operations, Partnerships, Cloud Platforms, Cloud Partnerships, Technical Requirements, Operational Planning, Escalation Management, AI, Automation
**Posted:** 2026-08-08

> Leads support readiness, operational design, and escalation programs for cloud and strategic partnerships. The role requires 8+ years of relevant experience, technical fluency with engineering teams and cloud platforms, and strong cross-functional stakeholder management.

## Job Description

## Responsibilities
- Lead support readiness for new and existing cloud and strategic partnerships, including launch planning, operational design, and ongoing program execution.
- Partner with Engineering, Product, go-to-market teams, and external partners to develop support models for technically complex products and integrations.
- Define partner-specific customer journeys, support workflows, escalation paths, ownership models, and cross-company handoffs.
- Identify operational and technical risks, align stakeholders on solutions, and drive improvements that strengthen the customer experience.
- Establish success metrics and operating rhythms to monitor partnership health, launch readiness, and support performance.
- Use AI and automation to improve partner-related support workflows and scale operations effectively.

## Requirements
- 8+ years of experience in program management, support operations, partnerships, or related roles within a fast-paced technology environment.
- Experience working closely with engineering teams to translate technical requirements into clear operational plans.
- Experience with cloud platforms, cloud-provider partnerships, or technically complex enterprise products.
- Ability to navigate ambiguity and drive alignment across internal teams and external partners.
- Ability to move between strategic planning and hands-on execution while maintaining a strong focus on customer outcomes.

## Nice-to-Haves
- Experience in cybersecurity or life sciences.

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