# Customer success manager, strategic

**Company:** [Watershed](https://hotfix.jobs/companies/watershed)
**Location:** New York, NY, San Francisco, CA, Denver, CO
**Role:** Customer Success
**Salary:** $180k – $200k/yr
**Experience:** 7+ years
**Skills:** SaaS, Customer Success, Executive Relationships, Change Management, Account Management, Roadmapping, Strategic Planning, Retention, Expansion, Enterprise Software
**Posted:** 2026-05-11

> Strategic Customer Success Manager owns success for Fortune 500 enterprise accounts using sustainability platform, driving retention, expansion, and executive relationships while influencing product strategy. Requires 7+ years enterprise SaaS experience with C-suite engagement.

## Job Description

## What you’ll do
- Own success for a small set of high-value customers, driving retention, growth, and impact.
- Build trusted executive relationships, showing how sustainability data drives strategy.
- Lead planning and governance with customers through roadmaps and executive reviews.
- Represent the customer internally to shape product priorities and strategy.
- Navigate complex customer organizations and coordinate internal teams to deliver value.

## You might be a fit if you
- 7+ years in enterprise SaaS (CSM, consulting, or solutions) with global strategic accounts.
- Proven success building executive relationships and driving retention and expansion.
- Strong communicator with C-suite presence, able to link sustainability data to strategy.
- Skilled in change management, helping large organizations adopt new ways of working.
- Commercially fluent, partnering with Sales on renewals and growth.
- Highly organized, managing multiple enterprise accounts while driving outcomes.
- Curious and adaptable, eager to make sustainability data the next frontier of business intelligence.

## Similar roles

- [Customer Success Programs Lead](https://hotfix.jobs/jobs/21e23409-f144-4f24-836c-c501c114ab1f) - Juicebox - San Francisco, CA - $180k – $280k/yr
- [Enterprise Customer Success Manager, AMER](https://hotfix.jobs/jobs/56aae6d7-c83c-4697-bf80-a6a0e0964e19) - Notion - San Francisco, CA - $180k – $240k/yr
- [Customer Success Programs Lead](https://hotfix.jobs/jobs/30637bbb-fc41-45d1-81d3-021506906520) - Juicebox - San Francisco, CA - $180k – $280k/yr
- [Sr. Manager, Customer Success](https://hotfix.jobs/jobs/78346f54-2b05-4f61-b716-2630376c915e) - Crusoe - San Francisco, CA - $180k – $200k/yr
- [Public Sector Customer Success Manager](https://hotfix.jobs/jobs/97c4d2a0-75be-4a39-9f4f-bfae0146e6d5) - Vanta - Remote - $179k – $210k/yr

**Apply:** https://hotfix.jobs/jobs/0df8b452-1862-48e8-bf42-c64b346afa91
**Canonical:** https://hotfix.jobs/jobs/0df8b452-1862-48e8-bf42-c64b346afa91