# Associate Compliance Manager, Complaints

**Company:** [Upstart](https://hotfix.jobs/companies/upstart)
**Location:** Remote
**Role:** Other
**Salary:** $116k – $160k/yr
**Experience:** 5+ years
**Skills:** Crcm, Compliance Monitoring, Regulatory Compliance, Risk Assessment, Complaint Analysis, Consumer Banking Regulations, Third Party Risk Management, Data Analytics, Governance Processes, Ai-Enabled Tools
**Posted:** 2026-07-15

> Oversee Upstart's second-line complaints compliance program as the Associate Compliance Manager. Analyze trends, monitor regulatory adherence for consumer lending/deposits, provide guidance to stakeholders, and mature oversight processes to reduce risk and customer harm. Requires 5+ years in financial services compliance and CRCM certification.

## Job Description

## How you’ll make an impact
- Partner with Operations, Legal, and Risk teams to provide second line compliance oversight and guidance for customer complaint management activities.
- Monitor complaint program execution against established policies, procedures, and regulatory requirements, identifying opportunities to reduce customer harm and compliance risk.
- Analyze complaint data, trends, and emerging risk indicators to identify systemic issues and recommend corrective actions or customer remediation where appropriate.
- Develop monitoring routines, reporting, and governance processes that strengthen the maturity and independence of the complaints oversight program.
- Provide risk-based guidance on complex regulatory questions involving consumer lending and deposit products while helping stakeholders understand regulatory expectations and business impacts.
- Support the evolution of the complaints compliance program by documenting future-state requirements, improving reporting capabilities, and contributing to long-term program enhancements.
- Balance tactical knowledge with proven leadership and communication skills to guide conversations amongst stakeholders with differing viewpoints.
- Drive proposals and conclusions using data and trends to support thoughtful conclusions and influence change.

## Minimum Qualifications
- Bachelor's degree in Accounting, Business, Finance, Risk Management, Law, or a related field (or equivalent practical experience).
- 5+ years of experience supporting second line compliance, complaints oversight, or compliance risk management within the banking or financial services industry.
- Certified Regulatory Compliance Manager (CRCM) certification from the American Bankers Association.
- Experienced in providing explanations of consumer banking products and governing compliance requirements in simple terms for a variety of audiences.
- Experience evaluating complaint trends, conducting compliance monitoring, and communicating regulatory risk assessments to business stakeholders.

## Preferred Qualifications
- Knowledge of third-party risk oversight and vendor compliance programs.
- Ability to translate complaint data and emerging risk trends into actionable recommendations for senior leadership.
- Experience designing or maturing compliance monitoring, reporting, or governance programs.
- Skills in using analytics or AI-enabled tools to identify emerging complaint themes, summarize large data sets, and improve risk reporting.

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