# Staff Customer Success Manager

**Company:** [Checkr](https://hotfix.jobs/companies/checkr)
**Location:** San Francisco, CA
**Role:** Customer Success
**Salary:** $169k – $199k/yr
**Experience:** 6+ years
**Skills:** Salesforce, Zendesk, Looker, Google Apps, Claude, Lovable, Omni, AI Tools, BI Tools, B2B SaaS
**Posted:** 2026-03-17

> Owns portfolio of strategic enterprise accounts in Checkr Trust, driving adoption, expansion, executive alignment, and long-term value realization. Requires 6-10+ years in B2B SaaS customer success with technical fluency and AI experimentation.

## Job Description

## What You’ll Do

### Own Strategic Accounts End-to-End
- Serve as the primary post-sale owner for high-impact, high-visibility customers
- Drive executive-level alignment on business goals and measurable outcomes
- Ensure deployments move from contract to meaningful production usage quickly

### Drive Adoption & Commercial Growth
- Identify underutilization and remove barriers to deeper embedding
- Surface expansion opportunities tied to customer workflows and risk exposure
- Partner closely with Sales on renewals and strategic growth motions
- Be accountable for retention and expansion revenue across your portfolio
- Use advanced AI tools to build systems that help us grow

### Translate Product Into Business Impact
- Understand customer workflows well enough to connect product capabilities to operational and financial outcomes
- Lead quarterly business reviews that demonstrate ROI and strategic value
- Turn performance data into actionable insights that influence customer strategy
- Leverage AI to turn data into insights
- Partner cross-functionally with leadership to shape the future our product

### Build the Playbook
- Help define segmentation, engagement models, and risk signals
- Develop scalable frameworks for launches, renewals, and expansion
- Influence product roadmap through structured customer feedback
- Raise the bar on what "great" customer partnership looks like in a new market

## What We’re Looking For
- 6–10+ years in Customer Success, Strategic Account Management, or a hybrid post-sale role in B2B SaaS
- Experience owning enterprise or high-growth accounts with meaningful revenue responsibility
- A track record of driving both retention and expansion
- Comfort navigating executive stakeholders and technical teams
- Experience operating in startup or high-growth environments
- An obsession with experimentation of AI into your workflows
- An A-player mindset with a strong bias for action

**Technical fluency required to:**
- Lead customer integrations
- Diagnose adoption friction
- Speak confidently with product and technical stakeholders
- Work within applications like **Zendesk**, **Salesforce**, **Google Apps**, **Lovable**, **Claude** and BI tools like **Looker** and **Omni**

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