# Senior Technical Account Manager

**Company:** [Snowflake](https://hotfix.jobs/companies/snowflake)
**Location:** New York, NY, Menlo Park, CA, Bellevue, WA
**Role:** Account Management
**Salary:** $180k – $236k/yr
**Experience:** 8+ years
**Skills:** Snowflake, Python, SQL, Scala, AWS, Azure, GCP, Data Engineering, Database Management, Data Science
**Posted:** 2026-05-13

> Serves as post-sales technical lead for Snowflake customer workloads, providing expert guidance, driving efficient consumption, and collaborating with cross-functional teams to resolve issues and expand use cases. Requires 8+ years enterprise customer management and deep cloud/data expertise.

## Job Description

## Responsibilities
- Collaborate regularly with Sales Engineers and Solution Architects to identify strategies that enable customers to achieve their business goals and recommend these proactively to customers
- Develop a deep understanding of your assigned customer's environment, use cases, and challenges and provide expert technical advice post-production
- Develop, manage, and implement a strategy for efficient workload consumption
- Work with Snowflake Product and Engineering teams to access new product features, private previews, and platform upgrade requirements
- Act as the technical advisor for production workloads, often advising on multiple use cases within large, complex organizations
- Monitor incoming cases for assigned customers and interpret issues and potential business impact to provide contextual technical guidance to the support engineers to expedite issue resolution
- Utilize resources from Performance Engineering, Professional Services, Incident Management, and Support Engineering, while also engaging other specialized technical experts for tasks beyond your expertise
- Willingness to travel regionally to customer locations, deliver on-site solutions, and build strong customer relationships

## Requirements
- B.S. or M.S degree in Computer Science, Information Systems, Engineering, or equivalent practical experience
- Hands-on experience with **Python**, **SQL**, or **Scala**
- 8+ years of experience managing enterprise customer relationships as a Technical Lead or Technical Account Manager or equivalent role
- 5+ years of experience working with **AWS**, **Azure**, **GCP**, and/or a private cloud environment
- Experience in customer-facing roles such as solutions engineering, technical architecture, or data architecture consulting
- Expertise in one of the following industries: Retail/CG, Financial Services, Healthcare, Media & Advertising
- Hands-on experience in database management, data engineering, and data science
- Experience working within the partner ecosystem as it pertains to Snowflake solutions
- Skilled in resolving complex escalations with senior customer executives
- Excellent verbal, written, communication, and receptive listening skills
- High levels of emotional intelligence (EQ), empathy, proactivity, and the ability to advocate for both customers and internal teams
- Successful experience working, collaborating, and establishing relationships with leadership, colleagues, and clients
- Excellent team player able to work with virtual and global cross-functional teams

## Nice to Have
- Firsthand **Snowflake** product experience
- **Snowflake**, **AWS**, **GCP**, or **Azure** Cloud Certification(s)
- **Snowflake SnowPro Advanced Certification**

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