# Customer Solution Architect (AMER)

**Company:** [Supabase](https://hotfix.jobs/companies/supabase)
**Location:** Remote
**Role:** Solutions Architecture
**Experience:** 6+ years
**Skills:** Postgres, MySQL, Python, C#, JavaScript, React, Vue, Svelte, Node.js, HubSpot, BigQuery
**Posted:** 2024-11-14

> Leads customer journey for Supabase adoption, from pre-sales discovery and proof-of-value implementations to ongoing success and optimization. Requires 6+ years in solutions architecture or database engineering, strong relational DB expertise, and web development skills.

## Job Description

## Responsibilities

- Lead technical discovery to uncover business and technical objectives, set expectations, and define success criteria.
- Design, build, and present Supabase platform demonstrations to high-value customers.
- Work with Growth team to size deals, provide usage estimates, and identify workloads.
- Collaborate on proof-of-value scope, timelines, outcomes, and success criteria.
- Guide customers through onboarding using emails, docs, guides, and webinars.
- Build account plans understanding immediate onboarding and long-term optimization opportunities.
- Deliver engagements including architecture assessments, database design, performance optimization, and proactive support.
- Act as internal champion, providing feedback to Support, Product, and Engineering, and communicating roadmaps.
- Build trust-based relationships with customers.

## Requirements

**Preferred Experience**
- 6+ years in Solutions Architecture, Database Engineering, or similar.
- Strong background with relational databases like **PostgreSQL** or **MySQL**.
- Background in web application development with **Python**, **C#**, **JavaScript** frameworks (**React**, **Vue**, **Svelte**), and **Node.js**.
- Very strong communication skills for translating business needs to technical outcomes.
- Well-organized storyteller with interpersonal skills to navigate stakeholders.
- Experience with project management, business analysis, and revenue operations tools (**HubSpot**, **BigQuery**).
- Previous experience leading customer-facing engagements for technical and business value.

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