# Field Enablement Manager

**Company:** [Benchling](https://hotfix.jobs/companies/benchling)
**Location:** Boston, MA, San Francisco, CA
**Role:** Sales Enablement
**Salary:** $122k – $160k/yr
**Experience:** 3+ years
**Skills:** Docebo, Articulate Rise 360, Skillable, Questionmark, Kcs Methodology, Project Management, Instructional Design, Learning & Development, SaaS
**Posted:** 2026-06-01

> The Field Enablement Manager will own the Docebo LMS, build onboarding curriculum for customer-facing teams, and design and maintain content, learning paths, and certification programs. This role requires strong content development and project management skills.

## Job Description

## RESPONSIBILITIES

* Own all Docebo administration: global settings, user provisioning, group management, report configuration, integrations, and platform health, etc.
* Design and maintain the LMS content architecture across our three personas (internal, customer, partners): learning plans, certification tracks, course libraries, learner UX, etc.
* Build and maintain dashboards and reporting to track completion rates, certification attainment, and program effectiveness
* Develop scalable onboarding and continuous learning programs for CX roles including Professional Services, Customer Success, and Support
* Author courses, assessments, job aids, and certification programs
* Partner with subject matter experts across CX to translate complex product and process knowledge into engaging training content
* Refine and execute on governance processes for eLearning content lifecycle management: creation, review cadences, version control, and deprecation
* Collaborate with Benchling colleagues across the Knowledge & Digital Experience program to align LMS content strategy with Benchling's broader knowledge ecosystem

## QUALIFICATIONS

* 3+ years of experience in learning & development, instructional design, or enablement within a B2B SaaS company
* 2+ years of hands-on LMS administration experience; Docebo strongly preferred
* BS or M.Sc. in Molecular Biology, Biochemistry, Genetics, or similar life science field
* Life science background or experience enabling teams serving scientific industries
* Strong content development skills; can author or direct the creation of clear, engaging enablement materials without always having deep domain expertise
* Demonstrated ability to design and build end-to-end curriculum, not just maintain content, including learning paths, assessments, and certifications
* Experience with eLearning authoring tools (e.g., Articulate Rise 360, or similar) and assessment tools (e.g. Skillable, Questionmark, or similar)
* Strong project management skills; can own a program from scoping through launch and iteration
* Experience building learning metrics and using data to improve program effectiveness
* Familiarity with KCS methodology or knowledge management best practices, a plus

## HOW WE WORK

We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).

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