# Strategic Program Manager, Office of the CRO

**Company:** [OpenAI](https://hotfix.jobs/companies/openai)
**Location:** San Francisco, CA
**Role:** Technical Program Management
**Salary:** $279k – $311k/yr
**Experience:** 10+ years
**Skills:** enterprise technology, strategic account management, executive engagement, Sales Strategy, management consulting, Customer Success, chief of staff, c-suite partnership, program development, operating models, executive coaching, Cross-Functional Leadership, Go-to-Market Strategy, ai knowledge
**Posted:** 2026-07-21

> Lead the design and scaling of OpenAI's global executive engagement program within the Office of the CRO. Partner with C-suite customers on high-stakes engagements, build scalable playbooks and operating models across Sales, Product, and Marketing, and drive strategic initiatives as a trusted advisor to the CRO. Requires 10+ years in enterprise commercial or consulting roles with strong executive presence.

## Job Description

## Responsibilities
- Design and scale a high-impact executive engagement program for OpenAI's C-suite, focusing on priority enterprise accounts, strategic partners, and defining commercial moments.
- Define strategy, operating model, governance, and success measures for executive engagement across priority accounts, regions, and strategic moments.
- Develop scalable frameworks for determining where executive involvement creates the greatest impact.
- Build repeatable playbooks for executive sponsorship, account planning, customer follow-through, advisory forums, executive events, and global market engagement.
- Maintain visibility into executive relationship coverage, commitments, risks, and opportunities.
- Establish operating cadence aligning Sales leadership, account teams, and executives.
- Lead strategy and execution for marquee executive engagement moments (e.g., Davos, Sun Valley), ensuring clear commercial objectives and outcomes.
- Own end-to-end strategy and execution for high-stakes executive customer and partner engagements, including qualification, preparation, meeting design, and post-meeting execution.
- Translate account dynamics, customer priorities, competitive context, and OpenAI strategy into concise executive briefings.
- Partner with account teams to define engagement objectives, attendees, value propositions, and business outcomes.
- Coach sales leaders and account teams on executive presence, strategic storytelling, relationship mapping, and engagement planning.
- Act as a trusted extension of the CRO, representing the Office of the CRO in cross-functional planning and selected engagements.
- Prepare the CRO for major customer meetings, strategic decisions, market visits, and events.
- Synthesize complex information into recommendations, tradeoffs, and action plans for the CRO and Revenue Leadership Team.
- Lead high-priority cross-functional initiatives on behalf of the Office of the CRO.
- Build operating rhythms across the Office of the CRO, including planning cycles, executive communications, priority tracking, and accountability.
- Surface insights from executive conversations to inform Product, GTM Strategy, Customer Success, Marketing, Communications, Research, and leadership.
- Partner across functions to align engagements with strategic priorities and customer narratives.
- Measure program success through engagement, relationship health, opportunity progression, customer outcomes, and commercial impact.
- Capture best practices and insights to strengthen the GTM organization.

## Requirements
- 10+ years of experience in enterprise technology, strategic accounts, executive engagement, sales strategy, management consulting, customer success, chief of staff, or another senior commercial operating role.
- Demonstrated success partnering directly with C-suite customers and senior executives in complex, high-stakes environments.
- Strong commercial judgment and deep understanding of how enterprise opportunities are shaped, advanced, and closed.
- Exceptional ability to synthesize complex information into clear executive narratives, recommendations, and customer-facing materials.
- Proven experience building scalable programs and operating models across Sales, Product, Marketing, Customer Success, and executive leadership teams.
- Sound judgment and executive presence, with ability to serve as a trusted proxy for senior leadership.
- Strong coaching and influencing skills that elevate team preparation and execution of executive engagements.
- Experience operating across global organizations, cultures, industries, and fast-moving priorities.
- Intellectual curiosity about AI, enterprise transformation, and evolving customer needs adopting AI at scale.

## Success Metrics
- Built a trusted, measurable executive engagement program within first year that focuses executive time on highest-value opportunities.
- Provides account teams consistent path to request, prepare for, and execute executive engagements.
- Strengthens executive relationships across highest-priority accounts.
- Delivers exceptional executive meetings with clear objectives, stronger dialogue, and disciplined follow-through.
- Establishes Office of the CRO as force multiplier for strategic engagements and cross-functional execution.
- Creates durable feedback loop between customer executives, Revenue organization, and OpenAI's product and company leadership.

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