# Strategic Operations Manager, Accounts

**Company:** [Commure](https://hotfix.jobs/companies/commure)
**Location:** Remote
**Role:** Revenue Operations
**Salary:** $90k – $120k/yr
**Experience:** 3+ years
**Skills:** SQL, Excel, Project Management, Account Management, Process Improvement, Cross-Functional Collaboration, rcm, revenue cycle management
**Posted:** 2026-07-29

> Operations Manager focused on Revenue Cycle Management, owning day-to-day account management for 12+ high-value clients, driving operational metrics, process standardization, and cross-functional initiatives to scale customer operations in a high-growth healthcare AI company.

## Job Description

## What You'll Do
- Drive client growth through operational optimization and new growth initiatives.
- Drive operational metrics (process throughput, defect rate, etc.).
- Focus on 80% account management and 20% on process improvement/cross-functional initiatives.
- Own the day-to-day management of accounts, prioritize and resolve escalations as they arise, and proactively identify opportunities to improve processes and operations beyond immediate client needs.
- Develop and standardize internal processes, reporting, training and documentation as we scale our customer base by 5-10x over the coming 12 months.
- Ensure the efficient and timely execution of all essential aspects of internal operations projects.
- Engage in cross-functional collaboration with key internal stakeholders, including our Product, Engineering, Billing, Launcher, Account Management, and other Operations teams.
- Contribute to the design and implementation of systems and processes that facilitate scalability and efficiency.
- Breakdown complex, challenging business problems.
- Own execution and outcomes.
- Understand the business in-and-out to be proactive about solving emerging problems.
- Act as the primary point of contact for 12+ accounts representing $1M+ in annual recurring revenue.
- Effectively manage client relationships, ensuring satisfaction and maximizing retention.
- 10-20% travel required.

## What You Have
- 3-5 years of experience in consulting, investment banking, or operations at a fast-paced SaaS tech company.
- Experience with SQL + Excel.
- Energized By People: You love interacting with customers and consistently seek to deliver a great customer experience.
- Expertise in project management: You have experience deploying multiple projects in a fast-paced environment. You take pride in being on top of things.
- Truth Seeker: You are relentless in searching for truth, asking questions, and always seeking to understand a customer's requests.
- Project Confidence: You are humbly confident and can lead a client meeting and discuss difficult subjects while projecting confidence and trust.
- Comfort in Chaos: You are comfortable working in an autonomous environment, can expertly prioritize and have a knack for identifying internal and external blockers.
- Demonstrated drive, intellectual curiosity, attention to detail, and a proven record of success.
- Commitment to delivering customer value by thoroughly understanding clients' use cases and aligning them with Commure's best practices.
- Experience working cross-functionally with sales, operations, and engineering teams to address clients' needs and support company objectives.
- Proficiency in documenting and developing best practices to enable incremental improvement for the Implementation team through each new onboarding experience.
- Experience in the RCM (Revenue Cycle Management) space and/or prior start-up experience is a bonus.

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