# Technical Adoption Architect

**Company:** [Ironclad](https://hotfix.jobs/companies/ironclad)
**Location:** San Francisco, CA, New York, NY, Chicago, IL, London, United Kingdom
**Role:** Solutions Architecture
**Salary:** $109k – $136k/yr
**Experience:** 4+ years
**Skills:** AI, Prompt Engineering, Contract Lifecycle Management, Legal Operations, B2B SaaS, Integrations, Solutions Architecture, Workflow Configuration, Customer Adoption, Executive Presentations
**Posted:** 2026-08-10

> Technical Adoption Architects design and implement AI-supported contracting workflows, guide enterprise customers through adoption, and translate technical requirements into scalable solutions. The role requires 4+ years of software professional services or consulting experience, strong stakeholder management, consultative discovery, and practical AI fluency.

## Job Description

## Responsibilities
- Partner with Account teams and Adoption Strategists to drive customer adoption from pre-sales requirements gathering and proof-of-value through strategic roadmapping, phased implementation, and activation.
- Validate product and solution fit, customer risks, and success measures, translating findings into a practical path to value.
- Design and build customer contracting processes in Ironclad using configured workflows, templates, and integrations.
- Apply platform architecture and technical solution-design judgment, including recommendations on integrations, sequencing, maintainability, and extensibility.
- Own high-value customer use cases end to end, determining technical approaches and phased scope based on customer goals and requirements.
- Advise customers on AI-driven contracting transformation, including practical capabilities, risks, controls, and contracting workflows.
- Build trusted customer relationships, navigate complex problem-solving, manage expectations and escalations, and identify opportunities to scale platform use.
- Align Legal, Sales, Procurement, IT, executive sponsors, and other stakeholders while identifying adoption risks and supporting organizational change.
- Lead executive demos, workshops, and enablement sessions, communicating value, recommendations, and tradeoffs.
- Help customers own, maintain, and expand the platform over the long term.
- Represent customer insights to the Product team.
- Collaborate with Account Teams, Adoption Strategists, Enterprise Architects, Forward Deployed Engineering, Legal AI Specialists, Support, and Success teams.

## Requirements
- 4+ years of professional services and/or consulting experience with software companies.
- Ability to learn new technologies and drive outcomes through technical solutions.
- Ability to connect technical decisions to customer value, adoption outcomes, and long-term platform ownership.
- Experience establishing customer relationships, holding customers accountable, and managing expectations and escalations.
- Ability to navigate complex enterprise organizational structures and align stakeholder groups.
- Strong consultative discovery skills, including uncovering goals, identifying buying criteria, and translating requirements into solution approaches and phased roadmaps.
- Ability to validate fit, identify constraints, define success measures, and make prescriptive recommendations in ambiguous situations.
- Comfort making decisions about scope, priorities, and sequencing when the services path is not predefined.
- Strong AI consulting instincts and practical AI fluency, including responsible application of AI in contracting workflows.
- Transformation mindset focused on adoption milestones and business outcomes.
- Ownership mentality for customer success and translating technical design into practical adoption steps.
- Strong written and verbal communication skills, including executive-ready recommendations, tradeoff communication, facilitation, and expectation setting.

## Nice-to-Haves
- B2B SaaS experience.
- Experience with integrations.
- Legal or contracting background.
- Hands-on experience with contract lifecycle management (CLM) and legal operations processes.
- Experience diagnosing incorrect AI interactions and iterating on prompts, particularly for contracting scenarios.
- Experience adapting quickly in a growing organization.

## Compensation and Benefits
- Base salary: **$109,000–$136,000**.
- Equity awards, including a new-hire grant and opportunities for additional awards.
- Health and wellness benefits.
- Career growth and development support.
- 100% health coverage for employees and 75% coverage for dependents, with buy-up plan options.
- Gender-neutral parental leave and compassionate leave.
- Family-forming support through Maven.
- Paid time off.

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