# Senior Customer Success Manager

**Company:** [MongoDB](https://hotfix.jobs/companies/mongodb)
**Location:** San Francisco, CA
**Role:** Customer Success
**Salary:** $87k – $172k/yr
**Experience:** 7+ years
**Skills:** MongoDB, Gainsight, Salesforce.Com, Mongodb Atlas, Databases, Cloud, Customer Success, Account Management
**Posted:** 2026-02-11

> Strategic advisor and main contact for MongoDB customers, driving success through best practices, issue resolution, executive reviews, and cross-functional collaboration. Requires 7+ years in customer success with technical aptitude.

## Job Description

## Responsibilities
- Work as strategic advisor providing guidance on MongoDB best practices and technology strategy, including enablement sessions and product recommendations.
- Collect customer feedback and roadblocks to inform Product, Professional Services, and Leadership.
- Act as link between customers and product engineering to influence roadmap.
- De-escalate and resolve critical issues, balancing customer and MongoDB needs.
- Build and execute account plans to mitigate risk and drive growth.
- Lead in-person executive business reviews with C-suite.
- Work on internal projects to build Customer Success program.
- Document interactions in Gainsight and Salesforce.com.
- Provide feedback on MongoDB Atlas signals for engagement strategies.
- Manage relationships with Sales Leadership and Account Executives.
- Forecast churn and growth.
- Help interview, onboard, and ramp new team members.
- Lead enablement sessions and peer growth.

## Requirements
- **7+ years** experience in Customer Success, Account Management, Client Services, or similar customer-centric role.
- Passion for advocating for customers.
- Technical aptitude and curiosity for databases and technology.
- High autonomy and ownership of customer portfolio.
- Entrepreneurial mindset to build new processes.
- Strong collaboration and team player.

## Nice-to-Haves
- Prior exposure to database, cloud, and infrastructure technology.

## Compensation
Base salary range: $87,000 - $172,000 USD. Additional benefits include equity, ESPP, flexible PTO, parental leave, 401(k), and health offerings (U.S. only).

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