# Solutions Support Engineer - West

**Company:** [Wiz](https://hotfix.jobs/companies/wiz)
**Location:** Remote
**Role:** Support Engineering
**Salary:** $108k – $149k/yr
**Experience:** 5+ years
**Skills:** AWS, Azure, GCP, Kubernetes, Linux, Python, Java, JavaScript, Shell, REST APIs
**Posted:** 2026-04-02

> Provides technical support for cloud security product, troubleshooting customer issues, automating solutions, and managing escalations. Requires 5+ years technical support experience, cloud platforms, Kubernetes, and scripting proficiency.

## Job Description

## What You'll Do

- Responsible for technical customer support experience within the Wiz product
- Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams
- Identify cases that require escalation (either technically or strategically)
- Create, maintain, and coordinate incident management requests to product or engineering
- Design and implement solutions that scale the support offering through automation
- Participate in on-call rotation for after-hours, holiday, and weekend support coverage

## What You'll Bring

- Must be comfortable working 9-6 PST
- 5+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role
- 2+ years experience with Cloud technologies (Azure, AWS, GCP)
- 1+ years of hands-on experience designing, deploying, and managing production-grade Kubernetes clusters and custom applications
- Experience in reading or debugging code in one or more of the following: Java, Python, Shell, JavaScript, JSON
- Proficiency with command-line tools and Linux operating system environments

## Nice to Have

- Experience with DevOps technologies
- Familiar with REST APIs or GraphQL
- Knowledge of basic web technologies (e.g., HTTP, HTML, DNS)
- Understanding of networking fundamentals (e.g., TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing)
- Understanding of relational databases

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**Apply:** https://hotfix.jobs/jobs/0c4b0180-8417-4f43-b4b0-f8df488b2a80
**Canonical:** https://hotfix.jobs/jobs/0c4b0180-8417-4f43-b4b0-f8df488b2a80