# Manager II, Technical Support Engineer

**Company:** [Pinterest](https://hotfix.jobs/companies/pinterest)
**Location:** New York, NY, Chicago, IL
**Role:** Engineering Management
**Salary:** $146k – $300k/yr
**Experience:** 8+ years
**Skills:** Python, shell scripting, SQL, presto, Spark, Tableau, superset, Postman, bruno, kibana, GitHub, sourcegraph, Airflow, API Integrations, AI Agents
**Posted:** 2026-08-05

> Leads a regional team of Partner and Support Engineers serving advertisers and marketing technology partners, while owning escalations, metrics, programs, and cross-functional product influence. Requires people-management experience, a strong technical support or partner engineering background, and expertise in Ad Tech, MarTech, or eCommerce.

## Job Description

## Responsibilities

- Lead, coach, and develop a regional team of Partner/Support Engineers, setting objectives and accountability while operating as a player-coach.
- Manage performance, provide developmental feedback, and support career growth through coaching, exposure, and stretch assignments.
- Own advertiser and partner relationships, goals, and metrics across enterprise, Tier 1, Tier 2–3, and SMB segments.
- Expand technical support coverage into new customer segments and products, adapting support models to segment needs.
- Lead team programs by defining scope, milestones, and success criteria and driving execution.
- Manage escalations involving complex, high-severity, cross-system technical issues.
- Collaborate with Product, Engineering, Sales, and Partnerships on advertiser and partner needs.
- Establish team and partner metrics, including adoption, onboarding, product usage, quality, and SLAs, and drive continuous improvement.
- Influence the API product roadmap using partner feedback and technical issue insights.
- Guide API integrations, debugging, and data investigations, selectively engaging in complex cases.
- Champion AI-driven solutions and automations to improve support scale and operational efficiency.
- Communicate with leadership and participate in client-facing and executive partner discussions.

## Requirements

- 2+ years of people or team management experience leading client-focused technical teams, in addition to approximately 5+ years of overall Support, Solutions, or Partner Engineering experience.
- Background in Ad Tech, MarTech, or eCommerce.
- Strong technical skills in scripting for data manipulation and API integrations, SQL, data analysis, and debugging complex multi-system integrations.
- Experience caring about team health, operational metrics, advertiser outcomes, and partner goals.
- Ability to manage ambiguity, make timely decisions, and manage stakeholder relationships.
- Excellent written and verbal communication and client-facing or executive presence.
- Ability to use AI to improve work quality and decisions and champion AI experimentation.
- Based in New York City or Chicago; the role is remote/hybrid and requires commutable access to an office in Chicago, IL or NYC as needed.

## Nice-to-haves

- Python or shell scripting.
- SQL, Presto, or Spark.
- Tableau or Superset.
- Postman or Bruno.
- Kibana.
- GitHub or Sourcegraph.
- Airflow.
- AI agents or MCPs.

## Compensation and Benefits

- Base salary: $145,747–$300,067 USD.
- Eligible for equity.
- Benefits information is available through Pinterest’s careers resources.

## Similar roles

- [Engineering Team Leader](https://hotfix.jobs/jobs/596f7153-5821-4c7b-a3f9-d0e02cf182d0) - Black Canyon Consulting - Bethesda, MD - $145k – $190k/yr
- [Senior Engineering Manager, AI Infrastructure](https://hotfix.jobs/jobs/3f8efc0b-424e-413c-b643-ada9b5923b9f) - Ai2 - Seattle, WA - $147k – $220k/yr
- [AI Platform Architect Manager](https://hotfix.jobs/jobs/1d68bd5f-106a-43cd-b2d4-f851f3d6c7e7) - Notable - San Mateo, CA - $148k – $185k/yr
- [Engineering Manager, DevOps](https://hotfix.jobs/jobs/0c69983f-c365-4428-bf4f-6f3d6f512e5a) - Loop Returns - Remote - $150k – $190k/yr
- [Engineering Manager](https://hotfix.jobs/jobs/556d93ae-f2c8-4947-ae84-62aac061605f) - ModernFi - New York, NY - $150k – $240k/yr

**Apply:** https://hotfix.jobs/jobs/0bb1fb73-6f04-4b1c-887f-fe48fad1ad5f
**Canonical:** https://hotfix.jobs/jobs/0bb1fb73-6f04-4b1c-887f-fe48fad1ad5f