# Manager, IT Operations

**Company:** [Figma](https://hotfix.jobs/companies/figma)
**Location:** San Francisco, CA
**Role:** IT Support
**Salary:** $153k – $269k/yr
**Experience:** 5+ years
**Skills:** Okta, Google Workspace, Zoom, Slack, Jamf, SaaS, helpdesk metrics, service-level agreements, it procurement, it project management, lifecycle management, access management
**Posted:** 2026-08-13

> Leads San Francisco IT Operations, managing a technical team, escalations, service metrics, systems administration, procurement, and cross-functional IT projects. Requires substantial IT support and team leadership experience plus advanced administration of major SaaS and workplace technology platforms.

## Job Description

## Responsibilities
- Lead and develop IT Operations for the San Francisco Hub by coaching and supporting the IT Operations team and contractors.
- Provide hands-on assistance with escalated issues, create documentation, and deploy systems and processes that scale effectively.
- Build and maintain dashboards covering helpdesk metrics such as CSAT, SLAs, and common issues.
- Use operational data to identify root causes, inefficiencies, and bottlenecks, including access requests, automations, and lifecycle management.
- Partner cross-functionally with technical and non-technical teams to understand needs, solve problems, and deliver shared initiatives.
- Ensure hardware and software procurement aligns with budgets and forecast costs to optimize financial planning and resource allocation.
- Lead IT projects from conceptualization through completion, including cross-departmental collaboration.

## Requirements
- 3+ years of experience leading a team of IT professionals with varied responsibilities.
- 5+ years of direct IT support experience.
- Experience working with remote teams, multiple offices, and different time zones.
- Ability to partner globally with technical and non-technical collaborators.
- Advanced knowledge administering Okta, Google Workspace, Zoom, Slack, Jamf, and other SaaS tools.

## Nice to Have
- Excellent communication and analytical skills, with the ability to prioritize effectively and lead through complex situations.
- A leadership style focused on team development, accountability, and resilient systems and processes.
- Experience managing vendors and contractor workforces.

## Compensation and Benefits
- Annual base salary range: **$153,000–$269,000 USD**.
- Equity and benefits including health, dental, and vision coverage; retirement benefits with company contributions; parental leave and reproductive or family planning support; mental health and wellness benefits; and paid time off.
- Additional benefits may include recharge days, cell phone and home internet reimbursements, lifestyle spending accounts, and an annual bonus plan for eligible non-sales roles.

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