# Operations Associate - Managed Support

**Company:** [Stripe](https://hotfix.jobs/companies/stripe)
**Location:** Mexico City, Mexico
**Role:** Customer Support
**Skills:** Customer Service, User Support, Troubleshooting, Process Improvement, Analytical Thinking, Problem Solving, Technical Products, Operations
**Posted:** 2026-08-26

> Supports external users, troubleshoots issues, and improves operational processes within Stripe’s managed support organization. The role requires strong communication, analytical and problem-solving skills, user-facing operations experience, and willingness to work rotating weekend shifts onsite.

## Job Description

## Responsibilities
- Troubleshoot and resolve issues for external users.
- Analyze processes and implement changes to scale operations and improve user experience.
- Collaborate with Stripe teams to improve product offerings and messaging for new products and features.
- Partner with global operations specialists or business process owners to run critical workflows.
- Support the development of a new operational team and culture.
- Gain insights into how businesses use and scale on Stripe.

## Requirements
- User-first mindset and enthusiasm for solving difficult problems.
- Excellent written and verbal communication skills.
- Strong analytical thinking and problem-solving abilities.
- Prior experience in customer service or internal/external user-facing operations.
- Ability and interest in learning technical products and processes.
- Organized, self-directed, process-oriented, and able to execute effectively.
- Ability to prioritize in a fast-paced environment.
- Strong collaboration skills and a track record of working effectively with teams and external partners.
- Willingness to work a weekend shift pattern: Sun–Thu or Tue–Sat.
- Ability to work daytime 9-hour shifts, including a paid lunch break, scheduled between 6:00 a.m. and 10:00 p.m.
- Comfortable working in an in-office environment.

## Nice-to-haves
- Experience or knowledge in user support.
- Troubleshooting experience.
- Experience with projects or process-improvement initiatives.

## Similar jobs

- [Data Entry & Customer Support Specialist](https://hotfix.jobs/jobs/19279135-0aa2-4418-b7d0-e873819e300d) - SimplePractice - Mexico City, Mexico - MX$261k – MX$326k/yr
- [Member Services Associate, Travel & Lifestyle](https://hotfix.jobs/jobs/2947fa49-2e30-461b-9c84-b4e76cc560f7) - Atlas - Remote - $65k – $70k/yr
- [Client Engagement Specialist, Onboarding](https://hotfix.jobs/jobs/c152775c-cc21-4e2e-bb61-679bb9f2e75d) - Kraken - Remote
- [Specialist I, Client Billing Support](https://hotfix.jobs/jobs/aa08e1aa-d70a-476e-8908-0052eb271058) - Grow Therapy - Remote - $42k – $50k/yr
- [Customer Support Representative](https://hotfix.jobs/jobs/94aac460-5c0e-4709-a337-3e7b5be25fef) - Palmstreet - Remote - $17k – $17k/yr

**Apply:** https://hotfix.jobs/jobs/0b47b009-32d9-4769-b661-80f8575d6643
**Canonical:** https://hotfix.jobs/jobs/0b47b009-32d9-4769-b661-80f8575d6643