# Account Manager

**Company:** [Baselayer](https://hotfix.jobs/companies/baselayer)
**Location:** New York, NY
**Role:** Account Management
**Salary:** $120k – $170k/yr
**Experience:** 3+ years
**Skills:** Account Management, Customer Success, Business Development, C-Level Stakeholder Management, Financial Institutions Compliance, Fraud Prevention Tools, Upselling, Renewals, Playbook Development
**Posted:** 2026-07-01

> Founding Account Manager responsible for building and maintaining relationships with C-suite executives at major financial institutions, payment providers, and fintechs. Drive account growth through upsells, renewals, and referrals while developing processes to scale the AM/CS function. Requires 3+ years in BD, CS or implementation at high-growth or competitive environments plus knowledge of compliance/fraud tools.

## Job Description

## What You'll Do
- Build and maintain strong relationships with C-suite executives and client teams, gaining deeper insights into their pain points and feedback.
- Act as the primary point of contact for some of the largest financial institutions, payment providers and fintech companies in the country.
- Drive account growth through upsells, renewals, and referrals by ensuring customers succeed with Baselayer.
- Become an expert in customers' workflows and pain points - then work with internal teams to address them.
- Develop playbooks, feedback loops, and operational processes that help scale the AM/CS function.
- Work directly to the CEO and collaborate with product and engineering on scaling customer operations.

## Minimum Requirements
- 3+ years of experience in business development, customer success or implementation roles at a fast-growing startup or a highly-competitive environment (management consulting, banking, or venture capital).
- Clear understanding of how financial institutions adopt and operationalize compliance and fraud tools - whether through your own experience or from advising similar customers.
- Excellent communication skills and an energetic, professional presence driving a room, a Zoom or a QBR.
- Confidence working with C-level stakeholders and navigating ambiguity.
- Resilience and grit - you get things done.
- Proactive and curious self-starter who thrives in dynamic settings.
- Highly feedback-oriented. We believe in radical candor and using feedback to get to the next level.
- Someone who's hungry for equity at the company they're working at, a seat at the table, and building 0 to 100.

## Compensation
**Salary Range:** $120,000 – $170,000 + Equity  
**Variable Compensation:** Commissions

## Benefits
- Flexible PTO
- 100% covered health, dental, and vision premiums
- 401(k) with company match
- HSA contributions
- $250 monthly gym stipend

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